Jiffy Lube Lube Technician Level 2 Employee job in Ogden, UT

Company Jiffy Lube
Job Title Lube Technician Level 2 Employee
Job Type Full-time, Part-time
Hours Varies
Pay Type Hourly
Wages $8.00 - $11.00 per hour
Location 2381 N 400 E
 Ogden,  UT  84414

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Lube Technician Level 2 Employee

 

Core Job Skills: Safety/HSSE
During your employment with the Company you will be exposed to some conditions that you could be injured while working in them. This is why we require you to wear certain Personal Protective Equipment (PPE) while you are working in our service center. Required PPE included but not limited to; non-slip black shoes, non-tinted safety glasses, nitro gloves, Kevlar burn sleeve, and bump cap. The position you work in will determine what type of PPE you will be required to wear.

You will be working with oils, cleaners, and many other types’ of fluids during the course of your day-to-day work with the Company. You are required to know where to find information about those fluids, such as what to do if any one of the fluids you work with get in your eyes. You will find all of this information in the Material Safety Data Sheet (MSDS) book. Every product should have a MSDS, if you find that a product does not have a sheet contact your manager and inform him/her of the issue.

You will find that there are some situations that you must ensure the safety of you, customers and others in the service center. Such as cleaning up any spills, removing trip hazards and ensuring you do not put yourself in harm’s way, like jumping over the bay opening. While walking with a customer through the bays be sure to point out any hazards that may exist, including the open pit. Practicing good housekeeping will help keep any hazards at bay.

Core Job Skills: JTSS Execution
As a Level 2 employee you have completed all CBT Curriculum except Management Training. You are proficient in completing the Signature Service Oil Change in every position including Team Leader, while using the correct Call Response System. You can demonstrate the ability to explain the Signature Service Oil Change and our pricing to customers and fellow employees. You are also proficient in completing all Ancillary services in a timely manner and are proficient in executing the Customer Cycle including the “no handles” policy, providing a positive experience for the customer.

Customer Experience:
  • Greet/Customer Relations - During the course of the day you may be tasked in a position that is required to greet our customers. It is policy to greet every customer within 10 seconds of them arriving to our location.
  • Builds Relationships - When working in the Customer Service Adviser position you must have a clean well groomed appearance. You must also follow the proper JTSS procedures too effectively process the customer flow. This will ensure that every customer is treated the same.
  • Customer Education - You must clearly explain what is included in the Signature Service Oil Change and Severer Driving Conditions. Be knowledgeable in the purpose of all ancillary services and all other Jiffy Lube Services.
  • Effective Service Review - Ensure you give every customer a estimate of cost and time at the end of the Service Review.
 

Additional Info

Driving
Valid Driver’s License
Minimum Age
17+ years old

Additional

Professional Behavior: Positive Behaviors
During the course of day to day operations your manager or floor manager will be giving you assignments to complete. These could range from taking out the trash to cleaning a bathroom or roll playing. You are to complete each task given to you with a positive attitude in a timely manner. You will have interaction with many different people over the course of your day. You will display proper language, and attitude with all interactions you have with customers, other employees, management and owners. If you do have a difficult situation with any of the mentioned, it is your responsibly to manage it effectively. Unprofessionalism is not acceptable at any time. If you encounter a fellow employee engaging in any type of unprofessionalism (horse play), it is your responsibility to report it to your manager or floor manager.
 
Professional Behavior: Honesty and Integrity
You will be performing services on customer’s vehicles throughout the course of the day. While servicing customers cars things happen. An oil cap breaks; you may find money under a floor mat, or you skip a step in JTSS. It is your responsibility to inform your management team about any of the former. The Company has a zero tolerance theft policy. Honesty in any of the former situations could save your job.
 
If at any time you damage a customer’s vehicle or company property, report the damage to your manager on duty as soon as possible. The best way to ensure you will not break something is by following policies and procedures. The policies and procedures we have implemented are there you protect you and our customers. You can find the Griffin Fast Lube policies and procedures in the employee handbook
 
Using good judgment in situations with customers, co-workers, and customers’ vehicles is your responsibility. Knowing what type of language to use around customers and co-workers; how hard to pull on a part that is attached to a customers’ vehicle. Using good judgment will help you provide quality service.
 
Professional Behavior: Personal and Teamwork Presentation
You must participate in Customer Rallies and huddles; this will get you and the rest of the J-Team ready for the day. During the customer Rallies and huddles the manager will ensure that your uniform & personal appearance meets company standard and gives you precise instructions on what your duties are for the day; including the Activity Board assignments. Accepting all assignments willing and fulfilling all responsibilities will help promote the success of the team.
 
Professional Behavior: Accountability/Dependability
Our Management provides you with a schedule every week. The schedule is designed to give the best possible customer experience and help our people perform their duties without undue stress. If you show up late you will be putting pressure on your fellow team members and our customer experience will suffer. It is your responsibility to know your schedule and give yourself enough time to be dressed and ready at your scheduled time.