Towne Park Door Attendant job in Nashville, TN
| Company | Towne Park |
|---|---|
| Job Title | Door Attendant |
| Job Type | Full-time, Part-time |
| Hours | Not Specified |
| Location |
Nashville, TN Nashville, TN 37201 |
See all Towne Park jobs
Door Attendant
Description
JOB SUMMARY
The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.
DUTIES AND RESPONSIBILITIES
Guest Service
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Us es guest last names during interactions
Us es salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Assists guests with room changes when needed
Assists with the delivery and pick up of items to guest rooms
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Continually monitors and maintains cleanliness and order of guest services area
Delivers messages, items and/or guest amenities as requested
Systems and Standards
Completes all tasks in a timely manner as instructed by the Account Manager
Treats guests and associates with courtesy, respect and dignity
Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform
Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location
Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
Consistently completes location on all key tags after parking vehicle
Safety and Risk Management
Follows site-specific safety and security procedures
Practices preventative safety procedures as set forth by Towne Park
Immediately reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager
Us es only equipment trained to use and operates all equipment in a safe manner
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt for all cars taken into the valet system
Protects guest confidentiality in accordance with HIPPA requirements
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Maintains accuracy and composure while under pressure
QUALIFICATIONS
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
If providing valet parking or shuttle services, may be subject to additional requirements
Additional Info
Job Industries