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in Richmond, VA

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Hours Full-time, Part-time
Location 7801 West Broad St. Suite 10
Richmond, Virginia

About this job

We have an immediate opening for a Cashier/Greeter.

Must be able to work various shifts per week.

  • Be authorized to work in the United States.

Requirements

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings. Come join a team that is all about sports, great food, family and friends!

We are currently seeking Cashiers/Greeters to join our team!

As a Cashier/Greeter, your primary purpose is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.

Job responsibilities will also include, but are not limited to:

  • Provide warm welcome to incoming Guests while ensuring timely seating
  • Accurately communicate waiting times to Guests and maintain timely communication to ensure Guests are kept informed in regards to their seating status
  • Alert waiter/waitress of new Guests
  • Seat Guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality Guest experience
  • Assist with answering telephones and the assembly of takeout orders when necessary
  • Assist Servers with running food and bussing tables, but does not serve alcohol if under age
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun and value
  • Anticipate and respond to customer concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service they received and/or their personal experience
  • Invite Guests to return to BWW in the future

What do employees think of working at Buffalo Wild Wings?

"I left a company I had been with for 11 years to join Buffalo Wild Wings, and I do not have a single regret about my decision! In every store I have worked, I could feel the excitement that everyone has for this company, from Management to Team Members to the Guests. With its focus on people, Buffalo Wild Wings will continue to have a very loyal following among their Team Members and Guests for a long time."

- Brian (Minneapolis, MN)

We offer great pay, schedules that fit your life, awesome managers, and other excellent benefits and opportunities. If you’ve got a flair for fun and are looking for a great team to work with, we want YOU!

Click “APPLY NOW” to submit your application online today.

**Please Note: Buffalo Wild Wings appreciates your interest in joining our team. If you apply for this position and you are not a match at this time, please be assured that we will keep your application on file for consideration as additional opportunities arise. Unfortunately, due to the large volume of applications, a representative from Buffalo Wild Wings will only contact you if they are interested in pursuing you as an applicant. No phone calls, please.

Buffalo Wild Wings, Inc is a NASDAQ-traded (BWLD) restaurant company and an equal opportunity employer.

  • Superior customer service and hospitality skills
  • Excellent verbal communication and interpersonal skills
  • Conflict management skills, analytical skills and a high degree of emotional intelligence in order to recognize and resolve Guest issues
  • Knowledge of proper sanitation, food safety and security procedures
  • Understanding of BWW food and beverage menus, and the ability to make suggestions to Guests
  • Awareness of current marketing promotions and up-coming events to pro-actively inform Guests
  • Strong skills in time management and organization, with an excellent attention to detail
  • Basic mathematical skills and the ability to handle money accurately
  • Basic knowledge of Point of Sales systems
  • Ability to maintain a high degree of pace and intensity for an extended period of time
  • Must be reliable and dependable by being punctual, adhering to a schedule and covering shifts when necessary
  • Maintain positive working relationships with all Team Members and managers
  • Prior experience in a restaurant or customer service role preferred
  • REQUIRED: Must be legally able to work in the US; verified by E-Verify