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Hotel Front Desk Agent - Full-time / Part-time
| Hours | Part-time, Full-time |
|---|---|
| Location | 350 Ashville Ave Cary, North Carolina |
About this job
Hotel Front Desk Agent
Job Description:
- Represents the hotel to the guest throughout all stages of the guest's stay.
- Determines a guest's reservation status and identifies how long the guest will stay.
- Accommodates special requests whenever possible.
- Verifies and receives the guest's method of payment and follows established cash handling policies.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
Additional Duties and Responsibilities include:
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Uses proper telephone etiquette
- Uses proper mail, package, and message handling procedures
- Reports any unusual occurrences or request to the manager or assistant manager
- MUST BE AVAILABLE NIGHTS, WEEKENDS AND HOLIDAYS
The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it!
Are you up for it? Are you ready for an exciting, challenging career opportunity? One that tests and rewards your creative thinking and innovation? Check us out. Make a difference today!
APPLY IN PERSON: Comfort Suites-Regency Park, 350 Ashville Ave, Cary NC 27518 NO PHONE CALLS PLEASE
Desired Qualifications and Requirements:
Education:
High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience:
Previous hotel-related experience desired.
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.