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Buffalo Wild Wings Grill & Bar Guest Experience Captain job in Holly Springs, NC

121 Grand Hill Place
Holly SpringsNC  27540
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Job Description

We have an immediate opening for a Guest Experience Captain.

Must be able to work various shifts per week.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.

Additional Info

Minimum Age
18+ years old


Buffalo Wild Wings Grill & Bar is one of the Top 10 Fastest Growing Restaurant Chains in the country. Our concept is more than just a NY-style wing joint with twenty-one signature sauces and seasonings. We are a fun, edgy, high-energy and easygoing sports bar with a full menu providing a relaxed comfortable atmosphere where people like to hang out with family and friends, play trivia and watch their favorite sports teams.

Who doesn’t love a great party? The B-Dubs Guest Experience Captain gets the ship sailing and ensures a smooth ride start to finish. Guests will welcome and appreciate your help as you keep the vibe alive with fresh, fun sports news; well- timed samples of our Signature Sauces; an interesting Beer Flight to drink and discuss; or some friendly competition around a trivia game. And those are just some of the plays you might make! The GEC gauges Guests’ interests, plans fundraisers and local activities, and introduces B-Dubs specials and new foods and beverages. Party on!

Responsibilities Include:

  • Deliver customized Guest experiences
  • Introduce new guests to the Buffalo Wild Wings brand, as well as product and promotional offerings
  • Manage audio/visual equipment, programming, and maintain sports scheduling for the restaurant
  • Support local sporting events, activities, and initiatives
  • Team up with the service staff to make sure every customer receives the experience they seek
  • Actively participate in and drive marketing and community outreach, including facilitation of fundraising efforts, event planning, and community outreach
  • Build brand awareness in the community

Position Requirements:

  • Must be 18 years of age or older, high school degree or equivalent
  • Minimum of 2 years’ experience in the Food and Beverage industry or equivalent guest-driven industry experience

Preferred Knowledge / Experience:

  • Proven customer service skills in a fast-paced environment
  • Community Outreach, events, and initiatives
  • Handling multiple tasks and priorities concurrently
  • A/V systems and programming familiarity
  • Ability to clearly and effectively communicate ideas
  • Business development and new sales ideas, strategies
  • General sports knowledge, both local and national

Buffalo Wild Wings, Inc is a NASDAQ-traded (BWLD) restaurant company and an equal opportunity employer.

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