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Use left and right arrow keys to navigate
Hours Full-time
Location Grafton, Ohio

About this job

Now Hiring! We are a worldwide leader in outdoor power equipment. We have been around for 80 years and have very successfully grown our business. We have a state of the art facility that has led to being known for innovation and award winning products.

We currently offer

25 full time positions!

Shifts: Monday- Friday 8am-8pm and Saturdays from 10am-3pm or 12pm-5pm.

The pay is $10 per hour.

We offer advancement within the company based on attendance and performance.

1 week paid in class room training.

On site cafeteria with many options to choose from.

We are employee driven and are growing at a rapid pace.

 

Sales Level 1

#1 Objective: Level 1 Sales Associates are responsible for managing inquiries and processing orders for parts sales.

 

Main duties include:

1. Communicating with customers by phone in a professional manner at all times.  Utilize parts express, parts lookup and publication lookup for all brands to assist customers in locating the correct part.

Customers will call for one specific part but associate will educate them on additional parts that may be needed to coordinate with that part.

Customers will call with a specific unit they have and the associate will have to find the type and part that is needed for that specific unit. Associate will have to navigate through multiple screens and utilize multiple resources to identify and locate parts and information. Must be able to multi-task on every call.

 

2. Input customer information in CRM.

Order processing and order entry of part number, shipping cost, and processing payment through credit or debit card.

 

3. Use up-sell/cross sell techniques when appropriate to increase sales.  Suggest additional parts or related maintenance parts. Always try to get at least three items in sale. Inform people about products that will be out of stock or discontinued to encourage them to purchase any additional products that are related

 

Skills required:

  • Computer navigation and keyboarding skills
  • Excellent customer service skills (must be friendly, courteous, and helpful)
  • Defusing and retaining elevated customer contacts while demonstrating empathy for the customer
  • Ability to communicate professionally and effectively.
  • Must have HS diploma or equivalent
  • Mechanical aptitude a plus
  • Experience or knowledge of lawn equipment
  • Two plus years of prior customer service experience