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in Hinckley, OH

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Hours Full-time
Location Hinckley, Ohio

About this job

A worldwide leader of outdoor power equipment headquartered in Valley City, Ohio, with facilities in Europe, North America, Asia, Australia and South America producing equipment for both residential and commercial markets.  We are paying a base pay of $10.00 and are looking to get qualified candidates started by Monday 4/22/13

Position Summary:

 Level 1: Customer Service / Sales Associates are responsible for managing inquiries and processing orders for parts sales. 

 Duties and Responsibilities:

  • Communicate with customers, primarily by phone, in a professional manner at all times.
  • Utilize parts express, parts lookup and publication lookup for all brands to assist customer in locating the correct part.
  • Input costumer sales information in CRM and 24/7.
  • Use up-sell/cross-sell techniques, when appropriate, to increase sales totals.
  • Other duties as assigned

Specialized Knowledge/Skills:

  • Basic computer and keyboarding skills
  • Excellent customer service skills (Including but not limited to: friendly, courteous, helpful)
  • Defusing and retaining elevated customer contacts, while demonstrating empathy for the customer
  • Ability to communicate professionally and effectively. This includes but is not limited to: grammar, diction, tone of voice, and defusing and retaining customer contacts while demonstrating empathy.

Hours:

  • Full time positions
  • Must be able to handle flexible schedule,  weekends required.
  • Must be available to work Monday through Friday between the hours of 9:00am-8:00pm.   

Dress Code:

  • Business casual dress code

 Salary:

  • Base salary is $10.00 hr