Call Center, Customer Service and Inside Sales - Full-time

We are an owner-managed company with decades of experience representing Fortune 500  customers.  The best in breed outsource call center operation. We builds the business one brick at a time.  It's the essence of outsourcing, greater performance, greater flexibility and results-based.  This makes us the outsourcer of outsourcers. Our goals are the same as our client’s. And our relationships are perfectly aligned with sales, customer care operations, marketing and senior management.  With outsourcing, technology is expected. Leadership and vision is what sets a company apart. ,You  get a private company that’s financially sound and incredibly smart. Our management team has a highly successful track record. And we’re hands-on and highly strategic so you benefit from consistent, proven expertise. 

We are looking for 20 top sales candidates  If you feel you are qualified for this sales position and want to work for a  growing company please apply to this job.


Job Description:

Inbound Residential Sales

• Taking inbound calls from potential residential customers regarding products and services and signing them up as new customers
• Handling customer questions and selling.
• Selling products to new customers and up selling or adding new products to existing customers
• Processing new service orders from start to finish
• Documenting all calls
• Transferring calls to other call centers or departments if the customer requires additional information or assistance
• Handling 50-80 calls per day
• Meeting daily, weekly, and monthly personal and team quotas and goals

Requirements:

• Minimum of two plus years of proven sales experience
• Must have consultative sales experience preferably in the telecommunications industry
• Must be self motivated and have the ability to meet daily quotas and goals
• Must have prior call center experience
• Strong technical skills and technically savvy
• Strong customer service and communication skills
• Must type 25 wpm
• Strong listening and problem solving skills
• Must be able to pass a criminal background check, drug screen, employment and education verification

 Training:

• Two weeks of in classroom training and will need to pass mid-term exam
• One week of phone evaluation and then will be fully graduated
• Product knowledge training on all products and services
• Heavy training on CRM and client data base and phone system
• Role Playing
• Last week of training will be shadowing with experienced representatives
• Cannot miss time during training.  Missing a day of training will result in getting dismissed from the training class.

 Hours:

• Must be able to handle very flexible schedule, nights and weekends required. Must be able to work a schedule between 8:00am - 1:00am. Monday through Saturday.  Must be completely flexible during those times to work an eight hour shift.  Will rotate weekends.  Can expect to work two weekends a month.  When you work the weekend you will have two days during the week off.
• Must be completely flexible to the schedule requirements, no exceptions