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Customer Service Representative - 1st shift available!
| Hours | Full-time |
|---|---|
| Location | 301 N. Adams St. Green Bay, Wisconsin |
About this job
Job Description:
EGS is looking for customer service representatives with a Monday-Friday schedule!
1st shift, mid-shift, and 2nd shift available!
We offer:
•Attendance and performance bonuses
•Career growth opportunities
•Four weeks of 100% paid training
•Referral bonuses
•Free All-Access Pass to Sirius XM
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include:
•Talking to customers over the phone, email or chat to resolve their questions or concerns
•Accurately document and update customer records in the computer system
•Upsell products or services to customers, if appropriate
•Remain calm and helpful even when dealing with upset customers
•Escalate customer complaints and/or calls to your manager when necessary
•Provide feedback and recommendations to your manager on ways the company can improve
•Perform other duties as assigned by your management team
Job Requirements:
•Must be at least 18 years of age
•High School diploma or General Educational Development (GED) certificate
•Previous customer service and/or call center experience preferred
•Good computer skills
•Excellent communication skills
Job Benefits:
Health/Dental/Vision Benefits, Retirement Benefits, Paid Time Off, Casual Dress Everyday, Company Cafeteria
Company Profile:
At Expert Global Solutions (EGS), we provide world-class customer care, financial care, sales, technical support and back-office services to many of the best known brands in the world.
To Apply:
•Apply in person at 301 N. Adams Street, Green Bay, WI 54301
•Apply online at http://www.egscorp.com/careers/
•Call 920-433-4896 to schedule an interview
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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