Restaurant Busser - Part-time

SCOPE

Operate the functional areas of the restaurant, and will serve at the first impression and “face” of the restaurant to all guests. Will service restaurant and room service guests in a professional, timely and accurate manner.

PRIMARY RESPONSIBILITIES

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
• Greet and seat customers
• Professionally service hotel and transient restaurant guests an upscale fine-dining experience.
• Maintain high standards of cleanliness and professional service.
• Knowledge of basic restaurant terminology
• Clean and restock kitchen area
• Assist servers with servicing guests, cleaning restaurant and resetting tables.

RELATIONSHIPS

• Internal: Hotel Employees: to receive information regarding guest needs or complaints.
• External: Hotel Guests: to provide customer service.

QUALIFICATIONS

Education/Experience: High School Diploma or Equivalent

Certification: None

Skills:

• Interpersonal skills
• Computer aptitude
• Communication
• Organizational
• Customer service orientation