Guest Service Assistant Manager - Full-time / Part-time

The Midnight Rose, JP McGills and Brass Ass Casino's located at 232 E. Bennett Ave, Cripple Creek CO, 80831 are looking for Guest Service Assistant Manager.

JOB SUMMARY:

Manages, directs and supervises all facets of the casino cages

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.  All duties or requirements are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Protection of assets
• Ensure periodic maintenance of cage equipment
• Maintain payroll, overtime and tardiness
• Ensure all pertinent memos are distributed to the cages
• Conduct quarterly Sealed Bank Inventories
• Order currency weekly and communicate needs to Controller
• Conduct periodic surveillance reviews
• Ensure Guest Service Reps have all needed passwords
• Cover shifts as needed
• Development of employee incentives
• Supervision of all operation agreements and contracts
• Continued improvements of cage systems and procedures
• Development of cage automation and computer integration
• Continued supervision of check cashing policies and bad debt ratios
• Development of inner departmental cooperation and teamwork
• Departmental supply maintenance
• Departmental scheduling
• Direct and professional demeanor when speaking with guest and fellow employees.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent.
• Minimum of one year of cage experience required.
• BSA knowledge and training preferred.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Must be able to obtain a valid State of Colorado Gaming License
Must be able to obtain a valid State of Colorado Key Gaming License at management’s request.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift objects up to 50 lbs.  Requires long periods of standing, sitting, walking; eye/hand coordination and manual dexterity; normal vision/hearing range and absence of color blindness; the ability to distinguish letters, numbers and symbols and use of basic math and accounting skills. Work is done in the casinos were varying conditions of noise level, temperature, illumination and air quality may differ from day to day.

SUPERVISORY RESPONSIBILITIES:

Directly supervises between 25-35 non-supervisory employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; discipline; addressing complaints and resolving problems.

MACHINES, TOOLS, EQUIPMENT, ELECTRONIC DEVICES, AND SOFTWARE:

The machines, tools, equipment, electronic devices, and software listed below are representative of those that must be utilized to perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Utilizes personal computer, calculator, telephone, and copier and fax machine.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee regularly is exposed to loud or very loud noise.