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in Fond Du Lac, WI

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About this job

We have an immediate opening for a Front Desk Clerk.

Must be able to work various shifts per week.

Requirements

Job Summary

The front desk clerk’s main responsibility is to ensure guest satisfaction. The front desk clerk is also responsible for maximizing room revenues in line with Country Inns & Suites By Carlson standards, by providing efficient and courteous front desk service.

Essential Functions

  • Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
  • Registers and processes guests promptly upon arrival and departure.
  • Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
  • Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
  • Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
  • Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
  • Monitors Countryline® printer to ensure prompt attention to 800# reservations. Accurately hand writes transmissions in batch log and transfers into manual or computer reservation system.
  • Professionally and competently operates the telephone system according to Country Inns & Suites By Carlson standards.
  • Acts as manager on duty in the absence of the general manager.
  • Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
  • Performs other duties as requested or required.

Qualification Standards

  • Ability to quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
  • Ability to operate computer or cash register to handle monetary transactions and give correct change.
  • Ability to work well on multiple tasks at the same time.
  • Ability to be friendly and cheerful; interact easily with strangers.
  • Ability to cooperate with and support others.
  • Ability to observe, react quickly and adjust to different guest situations.
  • Ability to cope with stress, showing self-control during excitement.
  • Ability for strong organizational skills and strong detail orientation.
  • Ability to physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
  • Grooming must meet property standards.

All candidates that receive a conditional employment offer will be required to complete a drug test and background check.

**Please note: Phone calls are not required once the application is complete.**

o Applicants will be required to pass a drug test and background check. We are an EEO/AAP employer

o All positions are part-time up to 29 hours per week