Check Center Collector job in Oakland, CA

Company
Check Center
Job Title
Collector
Job Type
Full-time, Part-time
Pay Type
Hourly
Wages
$13.50/hr plus quarterly bonuses
Location
302 East 18Th Street
Oakland, CA 94606

Collector

Check Centers jobs

JOB SUMMARY:

Contacts customers with delinquent accounts, initiates appropriate action, and maintains records.  Reports to Operations Manager.

ESSENTIAL FUNCTIONS:

  • Reviews status of delinquent accounts and initiates collection action
  • Notifies customer of delinquent accounts according to due dates
  • Prepares correspondence on delinquent accounts requiring special handling
  • Skip-traces accounts according to established practice
  • Provide coordination and communication to store managers and other members to ensure clear understanding of customer accounts
  • Initiates appropriate follow-up action on mail returned as undeliverable
  • Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors
  • Reviews Paid Ahead report and clears accounts that have not made a regular payment in over one month
  • Initiates settlement letters and creates payment plan for customer
  • Participates in the monthly meeting and reports status of all delinquent accounts assigned

ADDITIONAL RESPONSIBILITIES:

  • Responsible for neatness of work area, security of member files, and reports of delinquent accounts
  • Generates reports for management
  • Assists in special projects as requested

 

Additional Info

Driving
Valid Driver’s License
Minimum Age
18+ years old

Additional

QUALIFICATIONS:

  • Two years experience or equivalent, in retail collections
  • Bilingual
  • Has a working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities

Job Benefits

  • Competitive wages
  • Annual raises based upon performance.
  • Quarterly and annual performance bonuses after one year of service
  • One week vacation accrual during your first full calendar year
  • A competitive health insurance package offered to full time employees
  • 401K retirement plan will be offered after one year of service

Job Industries

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