Field Resource Coordinator

DISH supports more than 150 DISH Network Service (DNS) offices that deliver DISH products and services to customers across the country. The DNS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

The Field Resource Coordinator receives, records, and distributes customer service appointments to technician resources locally and/or nationally. Other responsibilities as follows:

• Schedule work orders and relay customer, customer service representative, and/or management communications to installers/technicians and operations to meet customer expectations
• Communicate in real time, with installers/technicians, any changes to the routing plan as needed
• Prioritize and route same day customer appointments to technicians
• Track and communicate service appointment progress with field operations
• Allocate and route jobs in queue to various external subcontractors
• Answer incoming customer calls that and transfer appropriately
• Record and verify previous, current and next day appointments for accurate documentation

A successful Field Resource Coordinator will:

• Effectively communicate both written and verbally with all levels of the organization
• Have a customer service attitude; driven to provide Best in Class customer satisfaction results
• Appropriately organize, prioritize and monitor tasks for effective and efficient work delivery
• Adjust to changing responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
• Learn and master DISH web based routing software
• Have a Bachelors degree and related experience strongly preferred; or equivalent combination of education and experience