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in Charlotte, NC

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About this job

The Tropical Smoothie Cafe Charlotte location is currently seeking to immediately hire a qualified General Manager (GM). The GM is responsible and accountable for all restaurant activities, and assumes complete responsibility for the restaurant as necessary. The GM works to ensure that all activities are consistent with and supportive of the restaurants business plan as provided by the owners. The GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions. Tropical Smoothie Cafe Team Members work together to provide excellent service and high-quality food in a clean, friendly and fun atmosphere.
ESSENTIAL FUNCTIONS
Total Customer Satisfaction
Consistently provides a quality product and customer service experience that delivers total customer satisfaction. He or she models and creates an environment which ensures a Unparalleled Hospitality experience.
. Responds positively and quickly to customer concerns, and corrects potential problems before they affect our customers.
. Hires high quality crew members who demonstrate and ensure consistent customer satisfaction.
. Ensures all employees are trained to TSC standards, motivated and empowered to deliver total customer satisfaction, and evaluates each employees ability to maintain high levels of customer satisfaction.
. Maintains the restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC), and utilizes labor effectively to meet budgets while ensuring high quality of QSC. Training and Development
. Continuously improves the skills, knowledge and morale of all Crew members. He or she treats the crew members with dignity and respect, and creates an environment where the entire team does the same.
. Effectively utilizes all training programs from new crew members orientation and all other training courses as required.
. Prepares qualified crew members for promotion to the next position. He or she continually develops adequate numbers of shift leaders to meet the objective of the business plan.
. Evaluates each crew members performance based on clearly communicated standards and expectations, holds the crew members accountable for performance, and makes tough decisions regarding all performance related issues in the restaurant.
Effective Business Management
. Maximizes financial performance and profit.
. Executes company wide marketing programs; initiates programs on time, correctly and with minimal direction.
. Identifies and develops local restaurant marketing strategies to maximize sales.
. Organizes and oversees catering opportunities.
Appropriate and Fair Business Practices
. Ensures business and personnel practices are within the law and consistent with policies and procedures.
. Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
. Enforces all labor laws (federal, state and local).
. Follows procedures to maintain the safety and security of all employees, customers and company assets.
. Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
REQUIREMENTS
Education:
High school diploma or equivalent.
College Degree preferable.
Good verbal and written communication skills; is capable of communicating effectively with customers and co-workers; bi-lingual skills a plus.
Experience:
2-5 years in management positions (preferably restaurant experience, including full service, fast food or convenience).
Must be a minimum of 18 years of age.
License and Insurance:
Must have reliable personal transportation, a valid drivers license and proof of insurance.
Accessibility:
Must have a telephone or other reliable method of communicating with all employees. Must be accessible during Tropical Smoothie Caf business hours. Maintains an open door policy.
Hours:
Able to work a minimum of 45-50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.
Salary:
Salary based on experience. $30,000 - $40,000

Email Resume to tsccharlottemanager@gmail.com