IT Field Technician

JOB TITLE:

Contract - IT Field Technician (Tyler, TX)

FLSA STATUS:    

 

REPORTS TO:

 

GRADE LEVEL:

 

DIRECT REPORTS:

 

REVISED: 

 

 

 

Contract Length: 6 months (potentially renewed in 3 or 6 month increments).

Location: Tyler, TX

 

Contract Position Purpose:

The contract IT Field Technician provides FIKES with technical and functional support to all of the FIKES business units and departments. Support may include but is not necessarily limited to system selection and installation, documenting policies and procedures, testing and troubleshooting applications, identifying and implementing solutions to system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, identifying and implementing enhancements, and identifying new technologies that will best meet organizational needs.

 

Responsibilities:

• Utilizes knowledge of computer equipment, networks and computer software capabilities.
• Demonstrate safe/responsible work habits to avoid injuries, damage to property, and to ensure maximum system up time and functionality.
• Maintains inventory control of IT equipment and systems at all assigned facilities.
• Exhibits professional appearance and conduct in accordance with Company standards while working with end-users and the general public.
• Support various IT applications including store point-of-sale system, store computer systems and store peripherals (e.g., barcode scanners, printers, etc.).
• Using and operating diverse computer software applications including client-server applications, web-based applications and transaction processing applications.
• Testing, trouble-shooting, and overall Quality Control of numerous software applications.
• Identifying, prioritizing, resolving, documenting, and communicating technical and operational issues.
• Leveraging an enterprise Incident Management System (currently IssueTrak) to manage incidents through resolutions.
• Estimating problem resolution times through detailed collaboration with other team members.
• Interacting with internal clients and application vendors as part of operational activities such as customer support, technical and operational integration, and system maintenance.
• Maintaining high internal and client satisfaction through successful and timely resolution of technical and operational problems.
• Providing regular status updates/reports.
• Ability to drive (using a company car) to a variety of store locations within a 150 mile radius of Tyler, Texas.

 

 

 

 

Required Qualifications:  

·         Must reside in Tyler, TX (will consider surrounding areas) and must have valid Texas driver’s license.

·         Experience in retail Information Technology support.

·         Strong knowledge base of Windows operating systems and Microsoft Office.

·         Knowledge of retail hardware and software systems including Verifone Ruby/Sapphire POS hardware and POS software.

·         Previous experience troubleshooting application-related problems.

·         Ability to install and verify software package installations.

·         Ability to communicate IT information with a wide variety of people both verbally and written.

·         Ability to work in a fast paced rapidly changing environment.

·         A passion for customer service.

 

Desired Qualifications:

• Convenience store support experience.

 

Competencies:

·         Thought Leadership

o   Strategic Thinking

o   Strategic Acting

·         People Leadership

o   Develop & Motivate

o   Fosters Teamwork

o   Champions Change

·         Results Leadership

o   Excellent Communication

o   Results Driven

·         Personal Leadership

o   Possess Self Awareness

o   Adaptable

o   Interpersonal & Relationship Skills