Technician Production Manager - Full-time / Part-time

While supervising Auto Technicians, the Technician Production Manager will maintain production technician efficiency levels to meet guidelines, maintain reconditioning costs for all mechanical repairs, achieve all weekly CQI/VQI production goals, and maintain technician quality at or above company standards.   Flexible work hours with shifts that will include nights, weekends, holidays and 12-hour days.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Ensures that all positions are properly staffed at all times.
• Participates in and endorses all CarMax Training initiatives.
• Actively recruits and develops Apprentice Technicians.
• Ensures the successful career development of assigned workgroup through Progress Conferences, File Reviews, Performance Management and the Merit Review Process.
• Handles all customer (both internal and external) concerns in a quick, efficient, and friendly manner.
• Maintains Technician efficiency levels between 80% and 200%, with a store average minimum of 110% efficiency.
• Maintains Tech Billed hours per CQI/VQI at target or better than target.
• Maintains comeback standards at or better than company targets.
• Controls the flow of vehicles through the reconditioning process by proper distribution of new CQI/VQI starts, parts return cars, recheck vehicles and 30 day warranty repairs.
• Meets daily and weekly CQI and VQI production targets.

JOB SPECIFICATIONS:

• Read, interpret and transcribe data in order to maintain accurate records.
• Perform associate development tasks, including mentoring and performance management.
• Successfully work with and through managers and associates of other departments within the store.
• Required to perform multiple duties in a high-energy, fast-paced working environment.
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone.
• Complete CarMax provided training in all areas of the production process.