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in Willow Grove, PA

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About this job

Houseperson, also known as Houseman, ensure the quality and clean facilities throughout the hotel conducting more in-depth cleaning duties.  A house person cleans lobbies, halls, guestrooms and bathrooms; stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. Houseperson also vacuum carpets, dust furniture, empty wastebaskets and mop bathroom floors.

ESSENTIAL DUTIES AND RESPONSIBLITIES

  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
  • Clean rugs, carpets, upholstered furniture, draperies, using vacuum cleaners and/or shampooers
  • Empty wastebaskets, empty and clean ashtrays, transport trash and waste to disposal areas
  • Sweep, scrub, wax, polish floors, using brooms, mops, powered scrubbing and waxing machines
  • Keep storage areas and carts well-stocked, clean, and tidy
  • Polish silver accessories and metalwork such as fixtures and fittings
  • Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items
  • Sort, count, and mark clean linens, and store them in linen closets
  • Request repair services and wait for repair workers to arrive
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms
  • Hang draperies, and dust window blinds
  • Move and arrange furniture, and turn mattresses
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Follow all required safety and standard operating procedures
  • Follow all company and regulatory policies
  • Report lost and found to Internal Supervisor or Hotel Supervisor
  • Other duties as assigned
  • Maintain a friendly demeanor when interacting with guests, co-workers and property employees
  • Anticipate the guest’s needs and demonstrate service passion
  • Report lost and found to Internal Supervisor or Hotel Supervisor
  • Ensure rooms meet the hotel’s quality standards
  • Follow all required safety and standard operating procedures
  • Follow all company and regulatory policies, procedures and standards of conduct

Work Environment

Housepersons work indoors. The work can be physically demanding.  Physical strength and stamina are required. A Houseperson must be able to perform their duties without getting overly tired.  They spend most of their day on their feet, scrubbing, stooping, bending, and stretching, and sometimes lifting heavy mattresses or pushing heavy furniture.  It is important these tasks be performed diligently or sprains and back injuries can occur. 

Training

There are no formal training or education requirements.  Most Housepersons are trained on the job. Entry-level Housepersons typically work alongside a more experienced cleaner.

Advancement

Advancement opportunities are often limited to those who remain on the job for a long period of time. After gaining experience, some workers advance to a variety of opportunities that include lead and supervisory positions.  (Inspector, Lead, Trainer, Supervisor and Executive Housekeeper)

Skills and Specialized Knowledge

Detail oriented. Because housepersons are responsible for more in-depth cleaning rooms, they must pay close attention to detail.

Interpersonal skills. Housepersons often come into contact with people whose spaces they are cleaning. They must be polite and friendly.

To perform the job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Requirements

JOB REQUIREMENTS

  • Must meet company and client hire requirements
  • Ability to work with a variety of cleaning equipment and chemicals
  • Ability to lift at least 25 pounds  
  • Ability to perform all duties as instructed
  • Able to apply common sense understanding to carry out detailed written or oral instructions
  • Must be able to communicate effectively
  • Must meet company and hotel grooming standards
  • Must wear slip resistant shoes to avoid slips and falls
  • Must have reliable transportation

Education and Experience

High School diploma or GED preferred, but not necessary

Prior housekeeping, cleaning or customer service experience preferred

Work Schedules

Houseperson must be able to work a flexible schedule: morning, evenings, weekends and holidays

Report to work on schedule dates and time and maintain a responsible attendance record

Job Benefits

Rewards

  • Competitive pay
  • Eligible to participate in the health benefit program
  • Upward career growth
  • The opportunity to play an integral role in the growth of the business.