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Front Desk Assistant
| Hours | Full-time, Part-time |
|---|---|
| Location | 333 North Main St. West Hartford, Connecticut |
About this job
We have a full-time/part-time opening for a Front Desk Assistant.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
- Be authorized to work in the United States.
Requirements
Massage Envy Spa, the national leader in affordable massage and skincare services, is looking for an associate to assist the sales team in the facilitation of administrative functions to increase operational efficiencies and overall sales performance.
The Front Desk Assistant’s role is to provide excellent customer service to members and guests while supporting Sales Associates and Managers with daily tasks.
Duties and Responsibilities:
- Provide friendly and professional customer service at all times
- Schedule member and guest appointments with therapist that best meets their needs
- Confirm member and guest appointments
- Call members to notify them when services are available
- Monitor member usage; contact members that have not used services within 3 months
- Manage online appointment requests
- Prepare member files and paperwork
- Assist therapists with spa responsibilities
- Process member transactions, as needed
- Prepare Enhanced Therapies supplies
- Count Inventory
- Manage customer service feedback surveys
- Various tasks assigned by management
Position Requirements:
-Ability to work a flexible schedule (nights and weekends)
-Ability to effectively communicate with team and customers
-Ability to work in a team environment
-Retail customer service experience
-Ability to use Microsoft Office Tools and email
-Ability to work 25-35 hours weekly