Servers

The Server acts as the Guest Ambassador in our theatres. Servers ensure guests are properly informed & all needs are met.  Goal is to greet guests in a timely manner (within our 3 minute goal).   Present the Movie Tavern server spiel, suggestively sell & take orders, deliver drinks & food, respond quickly to requests, communicate with drink runners, Food runners, expos, bartenders & managers.   Responsibility includes taking payment from the guests & turning in a cash-out report at the end of each shift.  In addition servers will be responsible for maintaining a clean and organized work station, completing opening, shift change and closing duties. Server will always wear a name tag displaying his/her name. (No nicknames)

Servers are responsible for taking the guests orders, keeping them organized, and timing the course of service for your guests. You are also responsible to make sure that you are not just an order taker, but that you are well versed in the products so you can guide your guests experience and sell.

Responsibilities:

• Keeping a spotless working environment
• Keep a well maintained section with clean tables and chairs. The service areas well organized. Chairs brushed off and flooring swept or vacuumed.
• Able to anticipate guests needs:
• Always stay in view of section.  .
• Makes it a personal responsibility to know specials and 86 items
• Product knowledge is essential and the items are a special treat for the guests so treat them as that: a special item.
• Service Standards are Part of Your Server Job Description—able to follow and maintain. 

Our idea is polite, professional, fast, and courteous service. The level of professionalism expected is high. As a server, your section is the entire restaurant/theatre—the bar, the phone, the food line, etc. This isn’t to say you will have every table to yourself, but if a job description were set for your restaurant people, its responsibilities would be innumerable—from polishing glasses,  pouring water and wine, bussing tables, cleaning sections after every movie. All of these and more define our teamwork and attitude. Your ATTITUDE and how you fit into our team is essential. With that in mind, the restaurant is your house and the guests are your guests. Treat them with respect, and you will receive the same in return. While the responsibility of assuring great service to the entire restaurant is big, with teamwork it becomes easy and flowing. 

Guest Super Satisfaction 

Above all else remember that you are here to serve your guests needs and everything around your server job description is about this. All else should be put aside when pleasing your guests comes into play. They are the only reason you have a job at all so keeping that job is completely dependent on pleasing your guests! That is Your Server Job Description! 

A server needs to be in good physical shape to withstand long hours on his feet, often standing and walking on concrete or other hard surfaces 

Thinking AHEAD! 

The best ally is yourself thinking ahead, as your worst enemy is yourself not thinking. Anticipate your guest needs. Communicate to your co-workers. If you see yourself or anyone approaching the weeds, prepare each other by arming each other with that information. Forewarned is forearmed. They have the same server job description so they should be ready to help you too. 

The Greeting 

The greeting of a new table is a critical point in your server job description. Greeting your guests quickly is essential. If you cannot get it there right away, communicate to another team member. 

 “Reading” the guest will come in time and exceptions will arise. Some want to get in-eat-watch the movie –pay and go, while others will want the whole experience of a restaurant atmosphere.  Questions give you the information you need so communication again is the key. 

Teamwork is part of your server job description so help where you can. Try to keep your feet moving and your hands full. During your normal travels to and from the bar and kitchen you go through your neighbors section so keep your eyes open for areas where you can help and they will do the same. 

Tip outs

Follow your restaurant policies and procedures and server job description.

 Mechanical Skills

• Greet guests with a smile within 3 minutes
• Enter guest orders using Hand Held device-nonnegotiable.
• Able to take payment directly after suggesting a dessert and process correctly; able to make change.
• Knowledge of Liquor laws.  Able to card everyone responsibly under the age of 35 if ordering alcohol.
• Knowledge of Menu, Suggestive Selling and Up-Selling
• Menu offerings, feature items, personal favorites and how to entice your guests with great tastings.
• Interact with guests in a friendly manner.  Represent the Movie Tavern
• Able to communicate effectively with guests and coworkers and managers
• Able to perform personal and theatre spiels.
• Answer telephone with knowledge of show time & phone numbers.
• Some knowledge of box office procedures, prices, and ratings.
• Able to up-sell drinks and suggestively sell food items with knowledge
• Knowledge of Service Standards
• Server can articulate the Five Touches -  Our Service Standards
• Server has knowledge of service time standards
• Server has knowledge of Silent Service
• Server has knowledge of 10’5’ Rule
• Proper greeting, identify yourself, Good Afternoon! (Evening, Night) Thank you for calling the (your location) Movie Tavern; this is (your name). How may I help you?”
• Demonstrates knowledge of restaurant and bar
• Liquor, beer, wine knowledge
• Knowledge of theatre etiquette/silent service.
• Knowledgeable and skilled  in the topic of guest recovery

 Servers are required to obtain an alcohol-beverage work permit before working at Movie Tavern.