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Reservations Sales Agent - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1400 Market Street Chattanooga, Tennessee |
About this job
ALL ABOARD! Become part of the world-famous Chattanooga Choo Choo!
The Chattanooga Choo Choo is a full-service hotel and attraction dedicated to guest satisfaction! We are currently seeking an enthusiastic, service-orientated Reservations Sales Agent to assist potential guests with accommodation inquiries and reservations. Excellent phone skills, computer skills and a customer service background a must. Postion is full-time, 2nd shift (3p - 11p).
Due to business needs, the ability to work weekends and holidays is required for all positions at the Chattanooga Choo Choo. Apply online or email your resume to hrd@choochoo.com. NO PHONE CALLS PLEASE.
For more information on the Chattanooga Choo Choo visit www.choochoo.com.
RESERVATIONS SALES AGENT JOB DESCRIPTION:
SUMMARY: Obtains hotel accommodations and arrangements for potential guests by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. As a team member of the Chattanooga Choo Choo, everyone is expected to be willing to extend his or herself beyond the scope of his/ her duties when needed.
-Obtains verification of lodging space and rate information of the hotel.
-Makes appropriate reservations in regards to single, multiple, or group information.
-Confirms all information from potential guest (i.e., name, arrival and departure dates, address, credit card information).
-Establishes set up for any special or VIP requests for daily guest arrivals.
-Prepares and pre-assigns a room list for all special hotel reservation packages.
-Mails all reservation, package information, and hotel brochures.
-Provides information pertaining to the hotel complex, local attractions, and area directions.
-Assists the Front Desk and PBX as needed.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/ or EXPERIENCE:High school diploma or General Equivalency Degree (G.E.D.). One to two years related experience and/ or training; or, equivalent combination of education and experience.
LANGUAGE SKILLS:Ability to read, analyze, and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, percentages, and ratios.
REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, mathematical or diagram form. Ability to deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit at his or her work area. The employee is frequently required to use hands to finger, feel, or handle objects or controls. When performing the duties of Guest Services Representative, the employee is regularly required to stand a computer terminal to complete most tasks. The employee must be able to hear and talk to perform all essential duties.Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus in order to observe necessary corrections.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.The employee must work in a SAFE manner, reporting ANY INJURY or possible unsafe condition to the Department Manager IMMEDIATELY.
The Chattanooga Choo Choo is a full-service hotel and attraction dedicated to guest satisfaction! We are currently seeking an enthusiastic, service-orientated Reservations Sales Agent to assist potential guests with accommodation inquiries and reservations. Excellent phone skills, computer skills and a customer service background a must. Postion is full-time, 2nd shift (3p - 11p).
Due to business needs, the ability to work weekends and holidays is required for all positions at the Chattanooga Choo Choo. Apply online or email your resume to hrd@choochoo.com. NO PHONE CALLS PLEASE.
For more information on the Chattanooga Choo Choo visit www.choochoo.com.
RESERVATIONS SALES AGENT JOB DESCRIPTION:
SUMMARY: Obtains hotel accommodations and arrangements for potential guests by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. As a team member of the Chattanooga Choo Choo, everyone is expected to be willing to extend his or herself beyond the scope of his/ her duties when needed.
-Obtains verification of lodging space and rate information of the hotel.
-Makes appropriate reservations in regards to single, multiple, or group information.
-Confirms all information from potential guest (i.e., name, arrival and departure dates, address, credit card information).
-Establishes set up for any special or VIP requests for daily guest arrivals.
-Prepares and pre-assigns a room list for all special hotel reservation packages.
-Mails all reservation, package information, and hotel brochures.
-Provides information pertaining to the hotel complex, local attractions, and area directions.
-Assists the Front Desk and PBX as needed.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/ or EXPERIENCE:High school diploma or General Equivalency Degree (G.E.D.). One to two years related experience and/ or training; or, equivalent combination of education and experience.
LANGUAGE SKILLS:Ability to read, analyze, and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, percentages, and ratios.
REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, mathematical or diagram form. Ability to deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit at his or her work area. The employee is frequently required to use hands to finger, feel, or handle objects or controls. When performing the duties of Guest Services Representative, the employee is regularly required to stand a computer terminal to complete most tasks. The employee must be able to hear and talk to perform all essential duties.Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus in order to observe necessary corrections.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.The employee must work in a SAFE manner, reporting ANY INJURY or possible unsafe condition to the Department Manager IMMEDIATELY.