Assistant Manager

Developing & Building LEADERSHIP TALENT throughout our Organization

We are seeking talented, career-oriented retail professionals who are looking for a great opportunity in management. If you would like to be a part of a company and leadership team that treats you like family, strives for excellence, brings honor to the team, acts with a servant's heart and has fun, thenoin our team of talented and enthusiastic professionals.

We’ll partner with you to advance your career to the next level. Not only do we offer hands on training and development, we offer a competitive compensation package.

Responsibilities that bring honor to the team:

• Manages the customer relations atmosphere leading by example—greeting and meeting each customer that enters the shop in a friendly and helpful manner.
• Manages all training of CSRs so their development meets the prescribed Cash America standards.
• Sources and recruits CSRs, ensuring that each individual employed is the best suited/qualified for the role.
• Manages the administrative process and procedures within the shop, which include inventory, PFIs, merchandising, shop presentation, shop systems, and FSC reporting.
• Reviews shop’s financial statements, communicating results to shop staff and setting goals for coworkers that will maximize shop profits.
• Manages the shop so that operating standards meet or exceed the established Cash America minimums.
• Through the approval process, responsible for value and integrity of all loans issued.
• Evaluates shop coworkers’ performance, giving each individual consistent and fair feedback on their performance on both an ongoing basis and formally with an annual written appraisal.
• Provides clear and concise communication to all shop coworkers, so that all coworkers understand the shop’s mission and profit objectives. Communications should take on the form of meetings, one on one, memos, and general bulletin board postings.
• Responsible for on-going product knowledge of self as well as coworkers. 

This position requires frequent standing, walking, stooping, and lifting of up to 50 lbs with occasional usage of a ladder for climbing.

Cash America is an Equal Opportunity Employer

Experiences / Requirements that help us strive for excellence:

• High School Diploma or GED
• Minimum 18 years of age
• Minimum 2 years experience managing/leading people
• Product knowledge, particularly with diamonds and jewelry
• Strong desire to serve customers and work with people; team- oriented
• Ability to multi-task in a fast-paced environment
• Cash handling experience required
• High-energy sales personality with knowledge of jewelry and general merchandise
• Detail-oriented with strong organizational skills
• Solid written and verbal communication skills
• Able to work independently with minimal supervision
• Excellent work ethic and strong business sense
• Computer literate such that the coworker is able to accurately enter customer data into a computer database and extract data through existing reporting tools
• Able to correctly operate office equipment such as fax machines and copiers.

• Career growth opportunities and succession planning
• Competitive compensation
• Monthly bonus opportunities for all coworkers
• Direct deposit to bank account or pre-paid debit card
• Sick/personal time, paid vacation and paid holidays
• Flexible store hours and schedules for a work-life balance
• Comprehensive medical, dental and vision coverage, including 401 (k) matching program
• Merchandise discount at all our pawn locations
• AND much more!