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in Middleburg Heights, OH

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Hours Full-time, Part-time
Location Engle Road
Middleburg Heights, Ohio

About this job

We have a full-time/part-time opening for a Call Center Agent.

Must be able to work various shifts per week.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.

Wage: $10- 12.75

Requirements

My client, a growing national direct marketing company is looking for 100+ Inside Sales Representatives. They are located in Middleburg Heights and will provide you with comprehensive training and a base-plus-commission pay structure. The call center itself is very modern and comfortable, and you will find a positive and supportive work environment with a management team dedicated to your success. Positions starting January 6th 2014!

Main duties include:

  • Answering inbound calls from new and existing customers to place an order for products from catalogs
  • Provide excellent customer service, entering new orders, processing orders from start to finish, and verifying new and existing customer information
  • Make scripted pitch to sell membership programs at the end of the call after customer has ordered products.
  • Selling membership programs that will offer discounts on automotive services, prescription discounts to name a few
  • Must achieve a 20% conversion rate-for every 10 calls must sell membership programs on 2 calls.
  • Upsell and provide product information on additional products
  • Update database, verify customer information, billing and shipping information

Skills required:

  • 6 months of call center background
  • Prior sales experience, inside sales, telemarketing, retail
  • Prior customer service experience a must
  • PC familiarity and experience in Windows environment
  • Internet familiarity and comfort zone
  • Ability to enter data and listen to customer at the same time-multi-task
  • Clear pronunciation/articulation of all words
  • Complete business etiquette and professionalism towards co-workers/customers

DIRECT HIRE OPPORTUNITY

SHIFTS: FULL-TIME:

40 HOURS worked per week. Monday through Friday 12:00pm-8:00pm or 1:00pm-9:00pm. Must work two weekend day shifts a month. Saturday center hours are 8:00am-9:00pm and Sunday’s hours are 10:00am-12:00am. Schedules will be made at least two weeks in advance so employees will know their schedule in advance

FULL TIME EVENING

38 HOURS worked per week (not including weekends). Monday through Wednesday 4:00pm-12:00am, Thursday - Friday 4:00pm-11:00pm

COMPENSATION

Call Center Representative:

$10.00hr + monthly commission

Average representative is earning $12.75 an hour after commission

Stanley Staffing
Company Overview
Stanley Staffing was founded in 1997 by President Dave Stanley in Cleveland, Ohio. Today, Stanley is one of the largest staffing firms in Northeastern Ohio with a core focus on office, medical billing, call center staffing, and national sales recruiting.

To be successful, you need the right skills and experience. But you also need to work in the right environment and be surrounded by the right people. Top performing employees not only have the right skills, but also have unique behavioral and personality traits that make them successful.

At Stanley, we use a variety of skill, behavioral and personality assessments to determine the type of company and management style in which you’ll thrive. We use this information to not just find you a job, but find a job in which you’ll be most successful and happy.