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Financial Care Specialists (Bilingual) - Tampa, FL - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
***Now Hiring For Classes Starting in September 2014***Financial Care Representatives offer reassurance, support and resolution for T-Mobile customers with past due accounts, billing disputes or other financial inquiries. In this role you'll be empowered to evaluate and modify accounts based on the customer's request, balancing the customer's needs against T-Mobile's credit and fraud policies and risk procedures. This position requires strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences. Financial Care Representatives handle customer disputes with fairness and empathy.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries and billing disputes. Builds customer loyalty through timely and effective one call resolution.*Collects payments on past due accounts and negotiates payment arrangements. *Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. *Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy. *Demonstrates positive and cooperative behavior with customers and coworkers. *Completes training requirements to stay current on existing and new systems and products, to grow skills,and to maintain proficiency on company values and organizational requirements. *Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
*Collections, sales, and/or negotiation experience.*One year experience in a Call Center environment, or comparable experience working with the public in a collections or customer service capacity.*Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems.*Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook.*High School Diploma/GED.
***Now Hiring For Classes Starting in September 2014***Financial Care Representatives offer reassurance, support and resolution for T-Mobile customers with past due accounts, billing disputes or other financial inquiries. In this role you'll be empowered to evaluate and modify accounts based on the customer's request, balancing the customer's needs against T-Mobile's credit and fraud policies and risk procedures. This position requires strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences. Financial Care Representatives handle customer disputes with fairness and empathy.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries and billing disputes. Builds customer loyalty through timely and effective one call resolution.*Collects payments on past due accounts and negotiates payment arrangements. *Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. *Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy. *Demonstrates positive and cooperative behavior with customers and coworkers. *Completes training requirements to stay current on existing and new systems and products, to grow skills,and to maintain proficiency on company values and organizational requirements. *Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
*Collections, sales, and/or negotiation experience.*One year experience in a Call Center environment, or comparable experience working with the public in a collections or customer service capacity.*Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems.*Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook.*High School Diploma/GED.