Maintenance Host

Manage the physical operations of the hotel to ensure the total comfort and satisfaction of hotel guests.

PRIMARY RESPONSIBILITIES

• Check and perform major repairs to refrigeration, heating, ventilation and air conditioning, plumbing, water treatment, and electrical systems.
• Communicate with hotel departments to become aware of maintenance needs and ensures timely response to requests, e.g., Housekeeping Department for laundry/housekeeping equipment and room repairs and the Guest Services Department for kitchen equipment and various guest concerns.
• Execution of the hotel’s preventive maintenance program.
• Maintain standards of product quality for all areas of the hotel as outlined in the standards manual and reports deficiencies to the Chief Maintenance Techician.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.

QUALIFICATIONS

• Education: Two (2) years of college or vocational training in electrical or mechanical engineering or plumbing
• Experience: Minimum of three (3) years experience in a building maintenance department, including one year in a supervisory capacity. Hotel experience a plus
• Certification: Preferred, but not required: Journeyman’s accomplishment in one of the trades.

Skills:

• Specialized technical crafts: electrical, HVAC, plumbing, etc.
• Ability to problem-solve and multi-task
• Read, write, and understand English
• Ability to read blueprints
• Intermediate to advanced mathematical skills including basic math, conversions, and measurement such as weight, volume, and pressure.
• Ability to Carry and/or lift at least 50 pounds or more and push and/or pull approximately 200 pounds

The statement in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.