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About this job

Maintains safe and secure environment for guests and associates by patrolling and monitoring premises and personnel.

Primary Responsibilities

  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting interior and exterior of the building, equipment, and access points; permitting entry.
  • Obtains help by sounding alarms.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Maintains hotel's stability and reputation by complying with legal requirements.
  • Able to perform Housekeeping and Maintenance duties when requested.
  • Contributes to team effort by accomplishing related results as needed.
  • Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
  • Maintains a “can do” and a “guests first” attitude at all times; customer service mindset.
  • Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
  • Arrives at work in a timely fashion in accordance with the posted schedule.
  • Abides by established uniform guidelines.
  • Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.

Requirements

Education: High School Diploma or greater

Experience: Minimum of year (2) years’ experience in security. Hotel experience a plus.

Certification: Preferred, but not required.

Skills:

1. Surveillance, Judgment, Integrity, and Objectivity Skills

2. Ability to problem-solve and multi-task

3. Deals well with uncertainty

4. Exercises emotional control and calm

5. Safety management

6. Professionalism

7. Reporting Skills

8. Read, write, and understand English

9. Ability to Carry and/or lift at least 50 pounds or more and push and/or pull approximately 200 pounds