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Front Desk
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 3600 SW 36th Avenue Ocala, Florida |
About this job
Job Description: Ensures hotel guest satisfaction and revenues are optimized through check-in, check-out and attentive coordination of hotel services for the guest
Knowledge/Training:
- Fluent English, read and write necessary
- 2nd language helpful
- Customer service experience helpful
- Previous front desk experience helpful
Essential Tasks:
- Registers guests in and out of the hotel in a prompt, courteous and timely manner
- Upsells hotel rooms according to standard
- Prepares for group check in/out and responds to hotel service requests
- Processes customer payments according to established policies and procedures
- Responsible for balancing drawer at end of shift
- Handles all incoming phone calls
- Notifies supervisor of incidents that affect normal business operations or guest services
- Book guest reservations
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