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Residential Sales & Service Consultant
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1800 41st Street Everett, Washington |
About this job
Everett Call Center
Training Begins February 2, 2015
1800 41st Street, Everett, WA
Skills Assessment Interviews may be conducted during this event
Residential Sales Service Consultant
Summary
Frontier Residential Sales Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
General Duties
Duties include, but are not limited to, the following:
Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts. Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.
May be required to perform additional duties and tasks as required by the Company.
Centers Hours of Operation Hours are subject change based on business need
The current center hours of operation areSunday 8:00 A.M. 6 P.M. Monday Friday 8 A.M. -9 P.MThe Center is currently closed on Saturdays.
Our hours are here to serve the customer and subject to change based on needs of the business.
Basic Qualifications
Must be able to work anytime during the centers hours of operation.
Experience in a customer focused role required
Outstanding communication and listening skills
1-2 years of sales experience in a call center environment with proven results
Work independently and make solid decisions
Energetic
Professional
High School degree or equivalent
History of excellent work attendance
Basic math skills, data entry skills and sales apptitude (skills test administered)
Physical Requirements
Sitting for prolonged periods of time (7-8 hours per day)
Typing (7-8 hours per day)
Answering phone calls Talking to customers while utilizing a headset (7-8 hours per day)
Writing (1 hour per day)
To Apply
Please submit a resume online at www.frontier.com/careers and search for job posting 310545.
Training Begins February 2, 2015
1800 41st Street, Everett, WA
Skills Assessment Interviews may be conducted during this event
Residential Sales Service Consultant
Summary
Frontier Residential Sales Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
General Duties
Duties include, but are not limited to, the following:
Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts. Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.
May be required to perform additional duties and tasks as required by the Company.
Centers Hours of Operation Hours are subject change based on business need
The current center hours of operation areSunday 8:00 A.M. 6 P.M. Monday Friday 8 A.M. -9 P.MThe Center is currently closed on Saturdays.
Our hours are here to serve the customer and subject to change based on needs of the business.
Basic Qualifications
Must be able to work anytime during the centers hours of operation.
Experience in a customer focused role required
Outstanding communication and listening skills
1-2 years of sales experience in a call center environment with proven results
Work independently and make solid decisions
Energetic
Professional
High School degree or equivalent
History of excellent work attendance
Basic math skills, data entry skills and sales apptitude (skills test administered)
Physical Requirements
Sitting for prolonged periods of time (7-8 hours per day)
Typing (7-8 hours per day)
Answering phone calls Talking to customers while utilizing a headset (7-8 hours per day)
Writing (1 hour per day)
To Apply
Please submit a resume online at www.frontier.com/careers and search for job posting 310545.
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