Customer Service Representative
“Where World Class Service meets World Class Careers”
APAC Customer Services, Inc. is ranked among the top 10 global contact-management leaders, and offers the potential to develop your career as far as your ambitions will take you. Our mission is to attract highly skilled customer service professionals, who are passionate in advancing their careers. A career with APAC Customer Services, Inc. Is a great opportunity to gain invaluable knowledge, that will help you become a successful business professional.
Driving solutions for one of the most recognized Fortune 50 brands in the world. Our client is a global leader in supply chain solutions and transportation services. You’ll be expected to demonstrate a resourceful, make-it-happen, creative-thinking mindset each day within our energized environment of success. Your eagerness to listen and understand the needs of our customers can lead to rapid advancement through our multi-layered career track. We’re deeply embedded in our client’s complex, service-offering infrastructure—and that means vast and exciting career opportunities for you!
CUSTOMER SERVICE REPRESENTATIVES
Inbound customer services requiring client-solutions handling.
Our quality-focused employees have tremendous people skills and a real enthusiasm for customer service.
SUMMARY: If you are naturally positive, helpful, courteous, and interested in providing inbound customer support for some great companies, we will train you on how to provide value to these national institutions. We can offer you steady hours on a variety of schedules, great benefits, a great boss and the rewards and recognition you would expect from a great company. Together, we will provide the excellent support services that all customers demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer incoming calls from prospective customers to explain services and products offered.
Become proficient with client programs and develop product knowledge.
Record and verify names, addresses, purchases and reactions of prospective customers.
Enter orders into computer.
Maintain professional attire that adheres to APAC standards.
Follow company policies and procedures. Other duties may be assigned.
Note: Inbound calls only. Absolutely no cold calling!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be a successful Customer Service Representative, you should be a naturally positive, helpful and courteous person who likes to assist people with their needs.
You need to be comfortable working at a computer, talking on the phone and working in a fast-paced, very active group environment.
You should have a high school education and one or more years of customer service experience.
You must have demonstrated computer skills/experience.
Paid training • Competitive pay: starting at $11.75/hour with promotional opportunities allowing you to earn up to $15/hour in just one year • Health/dental/vision benefits available after 60 days.
Monday- Friday 10:00pm- 6:30pm. May change with business needs. Work schedules are determined after successful completion of training and may include all hours of operation from 1st to 3rd shift including weekends.
Apply online at:
APAC CUSTOMER SERVICES, INC. • 111 S. Highway 301 • Tampa, FL 33619
- English (United States)
- Minimum Age
- 18+ years old