Rooms Division Manager

Scope

Manage and oversee the functional areas of the gallery and housekeeping to ensure guest satisfaction and maximize hotel profitability. Manage the food and beverage area of the hotel to increase sales and manage the inventory of food.

Primary Responsibilities

Oversees and manages the hirings, training and supervision of all Guest Service employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.

Supervises the scheduling of staff according to labor standards and forecasted occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.

Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.

Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures established

Knowledge on the WinPM and RESERVE systems, collaborates with Sales and Revenue Manager to maximize rooms sales. Determines hotel weekly and long range room’s forecasts.

Strong knowledge of Hyatt Brand standards as pertaining to the Gallery and Housekeeping Department. Oversees and coach Gallery/Housekeeping Supervisors to ensure standards are consistently delivered.

Develop departmental annual budget; monitor and report variances against budge; and track labor costs and related expenses.

Place weekly food orders based on occupancy and to stay in line of the budget.

Serves as a member of the Leadership Team, Manager on Duty, and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.

Education/Experience:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent and four years guest service/hotel experience with two years in supervisory capacity.

Skills:

Interpersonal Skills

Computer aptitude

Communication

Organizational

Customer Service Orientation