Rooms Division Manager - Full-time / Part-time

Scope
Manage and oversee the functional areas of the gallery and housekeeping to ensure guest satisfaction and maximize hotel profitability.  Manage the food and beverage area of the hotel to increase sales and manage the inventory of food.

Primary Responsibilities
Oversees and manages the hirings, training and supervision of all Guest Service employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.

Supervises the scheduling of staff according to labor standards and forecasted occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.

Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.

Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures established

Knowledge on the WinPM and RESERVE systems, collaborates with Sales and Revenue Manager to maximize rooms sales.  Determines hotel weekly and long range room’s forecasts.

Strong knowledge of Hyatt Brand standards as pertaining to the Gallery and Housekeeping Department.  Oversees and coach Gallery/Housekeeping Supervisors to ensure standards are consistently delivered.

Develop departmental annual budget; monitor and report variances against budge; and track labor costs and related expenses.

Place weekly food orders based on occupancy and to stay in line of the budget.

Serves as a member of the Leadership Team, Manager on Duty, and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.

Relationships

Internal:               Hotel Employees:  to receive information regarding guest needs or complaints

External:              Hotel Guests: to provide customer service

Qualifications

Education/Experience:  Bachelor’s degree in Hotel Administration, Business Administration or equivalent and four years guest service/hotel experience with two years in supervisory capacity.

Skills:                                   

• Interpersonal Skills
• Computer aptitude
• Communication
• Organizational
• Customer Service Orientation

The statements in this position description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities of qualifications of the job.

Physical/Cognitive Activities 
The description of physical and mental activates is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage the functional areas of guest service; therefore a significant portion of the workday is spent moving about, speaking, and listening, usually while standing.

The vast majority of time is spent moving about while communication with staff or guests.  Close supervision and interaction with staff and guests is essential in this position to ensure guest satisfaction.  A signification portion of time is spent using the hotel’s computer system for reservations, scheduling, or other guest related services.

Lifting, pulling, or carrying items weighing approximately 50 pounds can occur a portion of the time, but not often.

Reading and writing abilities are used often in reviewing and compiling departmental records or guest registration and reservation information

A small portion of time is spent sitting down and some of this time is spent completing departmental paper work, such as schedule or occupancy reports

Mathematical-skills, such as profit/loss concepts, percentages and variances are used often

Since the employee in this position oversees Gallery and Housekeeping departments, a vast amount of time is spent utilizing problem solving, reasoning, motivating, and training abilities