Valet Attendant - Full-time / Part-time

We have an immediate opening for a Valet Attendant.

Must be able to work various shifts per week.

Greenwood Hospitality Group is engaged in the acquisition, repositioning, and management of upscale, full-service and select-service hotels. The vision of Greenwood is to be the industry standard for full-service and select-service hotel investment and management companies. The company seeks to redefine excellence in its partnerships with investors, hotel owners, and employees.

JOB SUMMARY
The Valet Driver is responsible for the safe operation (driving) of vehicles for parking and retrieving parked vehicles as needed for guests/clients/visitors, and accommodating guests during their stay (or visit) in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage and directions as needed. Valet personnel are also responsible for performing tasks as assigned by the supervisor/manager/Night Auditor not directly associated to parking and retrieving vehicles. All must be performed in compliance with hotel and franchise Standards.

QUALIFICATION STANDARDS
A clean driving record in addition to passing a background check is essential. Performs all elements required of the position at no level less than the expected standards. Be physically fit in order to move at a quick pace to assist guests in a timely manner. Must be available for any shift or extended periods of time as needed.

Education & Experience:

• High school diploma or equivalent required;
• Experience in a hotel or a related guest services field preferred;
• Must have a valid driver’s license for the applicable state;
• Must not have any moving violations or DUI on driving record.

Physical Requirements:

• Flexible and long hours sometimes required;
• Heavy work exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects;
• Must have 20/20 vision with or without corrective lenses (glasses);
• Must be able to safely operate (drive) vehicles with minimal lighting conditions;
• Be able to stand for prolonged periods of time;
• Be able to walk and/or run short and long distances;
• Be able to function for extended periods in all environmental conditions;
• Possess the manual dexterity to safely operate (drive) a motor vehicle equipped with an automatic or standard transmission.

Mental Requirements:

• Must be able to handle stressful situations and emergencies;
• Must be able to handle rush situations without assistance;
• Make rational decisions to ensure the safety of hotel guests, visitors and associates;
• Must be able to resolve customer satisfaction issues;
• Must be able to convey information and ideas clearly;
• Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests;
• Be mentally alert while operating vehicles to ensure the safety of guests, associates, pedestrians and other vehicles;
• Must be able to work with and understand financial information and data, and basic arithmetic functions;
• Maintain composure and objectivity under pressure is a must;
• Must have good penmanship;
• Must be a team player willing to work unscheduled hours/shifts;
• Must be familiar with the downtown area and the directions to main highway arteries and sights.
• Maintain the garage and drive in a good state of cleanliness and order.

DUTIES & FUNCTIONS
The role of the Valet is to provide quick, efficient, safe and courteous service to all guests and visitors of the hotel while assisting with luggage and any other requests that may occur. You must be continuously aware of obstacles, other vehicles and pedestrians to ensure that accidents are prevented. Ensuring that compliance to standards, policies and procedures are met.

Essential:

• Arrive for work on time as scheduled;
• Be in complete uniform to clock in and out (shirt, trousers/shorts,;
wear a clean and pressed uniform and black shoes (must wear black or navy blue socks without logos – ankle highs are okay);
• Must be clean shaven;
• May not leave property for lunch unless you are out of uniform;
• You may leave to pick up lunch in uniform but no more than 2 blocks away and no longer than 10 minutes;
• May not leave early unless approved by the supervisor/manager or the Night Manager in their absence. May not leave if there is not an MOD on duty;
• Submit requests for days off submitted prior to 12:00 PM Wednesday of the week prior to the week affected;
• ALL request for schedule changes must be directed to the department manager only;
• Must not be under the influence alcohol or any substance that may jeopardize the safe operation of vehicles. This includes prescribed medication;
• Remain on shift until relief arrives and is ready to take over responsibilities, physically at the valet booth;
• Ensures that the valet supervisor/manager is kept abreast of any changes or problems that arise;
• All drivers must meet the essential elements below:
a. Inspect each vehicle each time it’s received and inform owner of any damages
found;
b. Inspect interior of vehicle for valuables (sunglasses; electronic devices; checkbooks; purses; etc) and advise guests of items.
c. Issue a claim check to ALL guests and visitor regardless of expected duration;
d. Maintain control and accountability of all keys and remotes received by ensuring that they are secured in the booth immediately after parking the vehicle;
e. Check your pockets for keys prior to departing property and returning them to the booth;
f. Ensure that windows are closed and vehicle is locked after you park it;
g. Mark claim ticket with appropriate parking slot number and ensure that it is logged in accordingly in the Overnight, Daily or Gold’s sheet;
h. Check all claim tickets to ensure payment or valid validation;
Essential (continued):

i. Operates (drives) vehicles in a safe manner;
j. May not adjust any controls or settings in the vehicle;
k. Be prepared to resolve any inconvenience and/or problems;
l. Approach all encounters with guests and employees in a friendly and in a
service oriented manner;
m. Always greet the arriving guests/visitors with “Welcome to the Sheraton Gunter Hotel”, state your name and explain our valet fees, no self parking and the option of self parking across the street or other parking facilities;
n. Open vehicle doors for arriving and departing guests;
o. Greet departing guests and ask about their stay and thank them for choosing our
hotel as well as wishing them a safe trip;
p. Comply with hotel and departmental standards, policies and procedures;
q. Perform tasks on the task sheet as indicated per shift and initial checklist when completed;
r. Inform department manager of any changes/moving violations affect your driver’s
License status: i.e., Restrictions, citations and especially a DUI.

• Maintain regular attendance in compliance with hotel, franchise standards, as required by scheduling which will vary according to the needs of the hotel;
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working;
• Comply at all times with the Sheraton Hotel and franchise standards and regulations to encourage safe and efficient hotel operations;
• Maintain a warm, friendly and courteous at all times towards guests, visitors and associates;
• Must not be argumentative with guest, visitors and associates. All problems or concerns must be brought to the attention of the Valet Supervisor or the Valet Manager;
• Will not physically challenge or verbally threaten or insult an associate, guest or visitor. Such actions are considered as violations of policy and I understand that disciplinary action may include termination.
• Ensures that the driveway and garage are kept in a good state of cleanliness by signing out the blower with an extension cord from the Loss Prevention Office. This must be done on a regular basis when working the 2pm shift on Monday, Wednesday and Saturday evenings as a minimum prior to 8pm. NOTE: If it’s not done, leave a note in the Pass on Book indicating why it was not accomplished;
• Maintain inventory and accountability of overnight, short term guest and overflow tickets;
• When working the overnight shift, prepare the billing sheets by accurately completing the sheet and submitting it to the night audit prior to 01:00 am daily.
• Assist with tasks that may not be directly related to valet duties, such as performing guest assists and bell runs when needed.
• Ensure that all vehicles are logged in, space number annotated on the ticket of each vehicle, any damages found on the vehicle are annotated and keys are hung up and on the appropriate hook on the wall;
• Ensure that vehicle are kept down as requested by guests;
• Performs all other duties as assigned by the supervisor, manager or Night Manager.

Marginal:

Assist in ensuring that new personnel are aware of the standards of the department by providing guidance and inform the supervisor of any problems noted.