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in New Castle, DE

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About this job

We have a full-time opening for a Assistant General Manager.

Must be able to work various shifts per week.

Wage: Competitive wages

Requirements

Job Summary:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire store’s operations. The AGM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development and training of all associates in the store. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience”.

Principal Duties:

1. Supervise the day-to-day task assignments and performance for all management and associates.

2. Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

3. Manage all matters relating to associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management.

4. Ensure compliance with corporate training programs through LMS tracking.

5. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

6. Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.

7. Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

8. Ensure safety program execution and fulfill the store safety leader role.

9. Ensure future growth by executing a defined strategy to deliver the long range plan.

Essential Functions:

1. Exceptional customer service

2. Superior relationship building and leadership skills

3. Highly effective communication skills

4. Ability to multi-task

5. Experience, skills and abilities consistent with Wawa Core Values and Leadership Competencies

Basic Qualifications:

1. Leadership experience in a fast-paced retail, food service, or fuel environment

2. Bachelor’s degree in business or related discipline preferred

3. Availability to work all shifts, weekends, and holidays, based on business needs

4. Ability to learn and utilize the store’s computer applications

5. Must be at least 18 years old to be considered for this position