Sr. Manager - Virtual Desktop Job - Full-time

Posting Job Title:Sr. Manager - Virtual Desktop
Requisition #: 147636BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

NaviSite, a Time Warner Cable company, is a leading provider of managed hosting and application services. With over 1500 customers in 16 data centers and offices in the US, UK and India, NaviSite is the partner of choice for outsourcing enterprise applications and related technology services to drive IT efficiency and effectiveness. NaviSite delivers a unique combination of application implementation and management, hosting and content delivery services to provide full lifecycle support for today ' s industry leaders. For more information, please visit www.navisite.com

The Time Warner Cable office currently seeks a Senior Manager of Remote Application Delivery (RAD) for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
The Senior Manager of Remote Application Delivery (RAD) will play a critical role managing the daily operations and activities of NaviSite ' s RAD team as well as working with the Sales, Solution Architects and Marketing teams to drive new business and to grow the services being provided to existing customers. The Manager will be responsible for a staff of up to 10 Engineering professionals and works with a variety of customers that contract for support services of Citrix and Desktone, VDI and RDS. The Manager is required to work well with our Customers as well as all internal NaviSite teams.



Serves as a point of escalation for external customers as well as internal team members
Assist the operations team with general infrastructure and design standards, such as configuring server, configuring network storage systems, and install server virtualization software.


Manage resource commitments across multiple customers / projects


Monitor daily performance of all roles to ensure proper procedures are being followed
Manage team performance and efficiency and make recommendations for process improvements resulting in increased quality of service and customer satisfaction


Document process and procedures with an eye to streamlining operations.


Comfortable leading and influencing remote disparate groups
Works closely with the Marketing, Product Management and Sales teams to drive new businessJob Requirements

Extensive technical expertise with Remote Application Delivery VDI/RDS DaaS platforms such as Citrix, VMWare, Microsoft, Red Hat, and their supporting technical infrastructure (i.e. HW/OS, Hypervisor, Network, Storage).


7 + years ' experience with UNIX /Linux operating systems and services, especially Solaris 9 / 10, Red Hat 5, VMware, as well as, Windows Server 2003/2008 with 4+ year ' s performing in a managerial role.


Excellent verbal and written communication skills


Excellent organization and teamwork skills


Understanding of enterprise application environments and application development / management tools
Proficiency with troubleshooting software and hardware issues


Knowledge of ticketing systems used for incident and change management


Familiarity with Business Continuity, and Disaster Recovery
Preferred Qualifications:

Hardware: HP Servers (DL, ML Class servers), HP Storages (such as EVA, D, P and MSAs)
Expertise with server virtualization such as vSphere/ESX, KVM, Hyper-V, and XenServer
Experience with desktop virtualization products such as Citrix XenDesktop/XenApp, VMware View, and Microsoft RDS
Strong L2 switching experience; comfortable with VLANs
Knowledge of TCP/IP and UDP protocols
Excellent troubleshooting skills around Linux\Windows file systems, TCP connectivity, networking and application integration
Crash Dump Analysis
Monitoring performance, raising concerns related to performance and resolving OS related Performance Issues by OS tuning and making hardware scaling recommendations
Basic backup Administration such as Evault, Avamar and HP Data Protector
Monitoring Tools such as Nagios, BMC Patrol and native SNMP Agents
Strong knowledge in Microsoft Active Directory, GPO, DNS, and DHCP services.
Strong knowledge of configuration and troubleshooting Windows and Unix Operating Systems

Setting up active directory domains\sites\DNS

Configuring and supporting terminal services on windows servers

-Setting up and supporting windows print servers and printers

Support and troubleshoot Microsoft IIS operations and performance issues

Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation

Creating group policies in windows AD

Troubleshooting windows blue screens and documenting them

Advanced hardware troubleshooting and replacement on windows server systems



Project creation and execution on firmware upgrade\OS upgrades\hardware upgrade

Experience with maintaining Linux / Windows servers in a production environment.
Experience with EMC Storage Area Network devices, Data Switches, Brocade Switches, CX-Series Storages a plus.

Experience in DNS Management solutions.

Strong familiarity with Windows based Desktop Operating Systems such as XP and Win-7

Education and Experience:
Bachelor ' s degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
Travel Requirements:
Travel 10%

CB: 03/24/14 Navitbot

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.