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Hours Full-time, Part-time
Location Capitol Heights, MD
Capitol Heights, Maryland

About this job

Requisition #4512Select LocationCapitol Heights,MDFunctional AreaOperationsLine of BusinessCreative Touch InteriorsJob TypeFull-TimeMinimum Travel PercentageNoneRelocation ProvidedNo
Company Overview
With more than 15,000 associates across 600 locations in North America and Canada, HD Supply has become one of the country’s largest industrial distribution companies. HD Supply provides a broad range of products and services to customers in the maintenance, repair and operations, infrastructure, and specialty construction markets. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Creative Touch Interiors (CTI) is one of the nation’s largest, premium interiors partner to the building industry. CTI offers turn-key supply and installation of multiple interior finish options, including flooring, cabinets, countertops and window coverings, for residential and commercial projects, along with comprehensive design center. With over 100 years of collective industry experience, CTI has 50 design centers, presence in 24 states and service functions in 32 states. In the Residential market, most of the top 25 homebuilders in the U.S. rely on CTI for exceptional interior finish products, quality fabrication and installation services. CTI provided products and services for nearly 30,000 homes in 2012.

Job Summary
Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner.

Major Tasks, Responsibilities and Key Accountabilities
- Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.
- Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
- Matches customer selection and customer purchase order to associated bid/pricing sheets to ensure accurate billing.
- Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
- Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
- Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status. Investigates and resolves job cost margin discrepancies.
- Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.
- Interacts with internal and external customers daily through clear and concise written and oral communication. Performs other duties as assigned.


Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
- None


Work Environment
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- No travel required.


Minimum Qualifications
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable


Education and Experience
- HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications
- 4-6 years order entry and customer service experience preferred.
- Job cost experience.
- SAP and ERP experience preferred.
- Flooring or construction industry experience preferred.
- Microsoft Office experience preferred.