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in Dorado, PR

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Hours Full-time
Location Dorado, PR
Dorado, Puerto Rico

About this job


At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Supports the property's technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education and Experience

& BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.

& Previous experience in IR Global Field Services or Marriott Systems Support desirable.

& System-related professional certifications desired.

CORE WORK ACTIVITIES

Supporting Client Technology Needs

& Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

& Monitors, ensures and manages the acquisition and maintenance of property based systems.

& Assists in analyzing information, identifying current and potential problems and proposing solutions.

& Maintains, inspects and repairs equipment.

& Inspects the equipment or the environment.

& Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

& Supports managing IR activities to ensure the property infrastructure and applications systems are functional at all times.

& Ensures solutions are consistent with the client's needs and brand specific IR environment.

& Administers and maintains mail and email.

& Maintains inventories and manages IT hardware/software.

& Provides Internet support and maintenance (if applicable)

& Provides cable management support.

& Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

& Consults on specific application issues or hardware/software problems.

& Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

& Supports determining whether events or processes comply with laws, regulations, or standards.

& Monitors processes and evaluates information according to SOP and LSOP requirements.

& Enforces IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals

& Develops specific goals and plans to prioritize, organize, and accomplish your work.

& Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

& Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.

& Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

& Ensures proper asset management.

& Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

& Keeps up-to-date technically and applies new knowledge to your job.

& Demonstrates knowledge of job-relevant issues, products, systems, and processes.

& Provides technical expertise and support.

Additional Responsibilities

& Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

& Analyzes information and evaluates results to choose the best solution and solve problems.

& Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

& Manages vendors for property IT requirements functioning as escalation point for problem resolution.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.