Commercial Sales Agent

Description

• Implements the AZ Commercial program in a call center environment (Monday-Sunday) -40 hours a week
• Responsible for the servicing commercial accounts to include customer follow-up, account maintenance, partnering with and assisting outside sales representatives to ensure service delivery
• Utilizes all facets of "Selling for Success" (SFS); AZ Differences, Understanding the Customer, Selling in the Store, Selling outside the Store and Handling Objections.
• Provides WOW! Customer service to all AZ Commercial accounts.
• Implements a variety of sales strategies in efforts to identify and take opportunities to increase sales and average ticket.
• Resolves customer complaints in a timely and professional manner.
• Capable of conducting outbound sales and information calls to various commercial customers

Requirements

• Experience: One to two years.
• Education: A high school diploma or equivalent (G.E.D.) may include specialized or vocational courses.
• Call Center experience is a plus
• Excellent communication skills particularly over the phone
• Knowledge of automobiles and parts is strongly preferred
• Ability to close sales and the ability to overcome objections
• Must be able to work Monday-Sunday