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Hours Full-time
Location Lincoln, NE
Lincoln, Nebraska

About this job

Posting Job Title:Field Technician 1 (Lincoln, NE)
Requisition #: 152300BR
Posting Location: Lincoln, NE, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Purpose
Will perform any installation related activity according to TWC standards and provide the highest level of quality service to customers.

Essential Job Functions


- Responsible for the safekeeping of materials, equipment, tools, and company vehicle. This position requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

- This position will perform all assigned TWC installation related work according to Division standards; Phone, High Speed, Cable.

- Meet weekly installation goals.

- Use sales skills to maximize services purchased by customers.

- Minimize the amount of trouble calls after installations.

- Improve the customer education experience during all home visits.

- May perform Service related work as needed.

- Perform other duties as assigned.

Job Requirements:
(Experience/Skills Required)

- Good verbal, written and interpersonal communication skills required.

- Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines required.

- Basic computer skills; software download, email set up, knowledge of operating systems, and formatting drivers.

- Must be physically able to perform all job functions.

- Must be able to work outdoors in all weather conditions.

- Must have basic mechanical aptitude and the ability to use an 80-lb ladder safely.

- Wireless networking, cable or phone experience, and/or home construction or home remodeling experience preferred.

- Must be able to obtain Missouri Class E or Kansas operator ' s license and have a good driving record.

- Must have ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

- Ability to write routine reports and correspondence.

- Ability to speak effectively with customers

Education:


- High school diploma or general education diploma (GED)

Equipment used:


- Company vehicle - frequently

- Computer - frequently

- Drill - frequently

- Meters - frequently

- Television - frequently

- TWC and general hand tools - frequently

CBTWC 03/31/2014

FCC Unit_TWC: 3473
Controlling Establishment ID: 00056 - Lincoln 16th St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.