Center Administrator - Supervisor of Clinical Operations - Miami, FL - Full-time / Part-time

The Center Administrator, under general direction, is responsible for assisting in the daily operations of the Medical Group with responsibilities including, but not limited to, those outlined below:

Primary Responsibilities:

• Oversees and supports day-to-day office activities 


• Resolves issues in a real-time environment; diligently manages away from “firefighting” to proactively prevent issues that impact patient and doctor satisfaction 


• Develops relationships with physicians; proactively addresses their needs and manages office operations to their expectations in line with organizational practices 


• Directs and coaches employees in methods of increasing doctor satisfaction, including proper advance preparation of patient care areas, medical clearances and records, and proactive anticipation of doctor needs 


• Demonstrates flexibility and creativity in the operation of the medical group and interactions among doctors, patients and employees, while operating facility in a fiscally responsible manner 


• Constantly assess patient flow, wait times, and schedules; takes action to resolve delays and maximize patient comfort 


• Facilitates and assures top quality communication among patients, doctors and employees 


• Manages vendor relationships as necessary 


• Maintain patient confidentiality and maximize doctor and patient satisfaction


• Assures that patients and physicians are treated with appropriate respect at all times by all employees, vendors and visitors 


• Adheres to and supports the values of Preferred Care Partners 


• Assist with compiling information for Regulatory Agency audits 


• Order and maintain inventory of Medical Group's office supplies; demonstrate cost effective use of supplies and equipment 


• Staff Supervision. This includes but is not limited to the following responsibilities: Interviewing, selecting, hiring and training employees; setting and adjusting pay rates and work hours; planning, distributing and directing work; keeping production records of subordinates for use in supervision; evaluating the employees' efficiency and productivity, employee complaints and discipline 


• Comply with all Medical Group as well as company policies and procedures 


• Responsible for acting in accordance with and complying with all departmental and company policies in relation to Compliance, Risk Management, OSHA, and DOH Program 


• Assist in special projects as needed 


• Perform other duties as required
  

***This position requires ACHA level II background checks (fingerprinting) by the state of FL for all clinicians that have face to face contact with members and will require renewal every five years.***

Required Qualifications:

• 2+ years experience managing a multispecialty medical center 


• Bilingual in Spanish/English 


• Ability to manage doctors and patients expectations 


• Possess exemplary communication skills and dedication to patient, doctor and employee satisfaction 


• Ability to synthesize corporate and medical group goals and align with key business metrics 


• Ability to discern when to make decisions in a real-time environment vs. when to escalate 


• Ability to filter a vast amount of information and determine appropriate action 


• Ability and willingness to provide superior customer service to patients 


• Good judgment, strong interpersonal and organizational skills 


• Attention to detail 


• Ability to follow verbal and written instructions 


• Computer literate; proficient with Word, Excel, PowerPoint and Outlook

Additional Preferred Assets:

• Bachelor's degree preferred 


• Experience with Utilization Management 


• Experience with billing or coding; Coding Certification is a plus 


• Experience with Electronic Medical Records (EMR's)
  

UnitedHealthcare Medicare & Retirement is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at UnitedHealthcare Medicare & Retirement. Every day, we're collaborating to improve the health and well-being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.