The job below is no longer available.

You might also like

in Phoenix, AZ

  • $29
    est. per hour
    Stretch Lab Phoenix/Scottsdale 2h ago
    Urgently hiring Use left and right arrow keys to navigate
  • $24
    est. per hour
    Preferred Pump & Equipment 14h ago
    Urgently hiring2.9 mi Use left and right arrow keys to navigate
  • $15
    est. per hour
    Community Choice Financial Family of Brands 4d ago
    Urgently hiring5.9 mi Use left and right arrow keys to navigate
  • $15
    est. per hour
    Community Choice Financial Family of Brands 4d ago
    Urgently hiring4.5 mi Use left and right arrow keys to navigate
  • $14.40
    Verified per hour
    American Greetings 14d ago
    Urgently hiring4.8 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

Provider Phone Representative

At UnitedHealth Group, we're driven to help people lead healthier lives.  We're committed to reshaping the way health care works for millions.  And our passion can become your best career asset.  This is not just another company running just another call center.  We're out to change health care for the better and that starts with every inquiry we handle from the many health care providers who care for our members.  Our commitment to supporting them translates into better care for their patients.  When you join us, you'll be learning, growing and making a difference for people every day. 

Responsibilities:
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
    • Benefit and Eligibility information
    • Billing and Payment issues
    • Customer material requests
    • Physician assignments
    • Authorization for treatment
    • Explanation of Benefits (EOB)
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards

Requirements

Requirements:
  • 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
  • Available to work 40 hours per week anytime within the operating hours of the site
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Authorization to work in the United States


Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group
is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life's best work. SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.