Customer Service

Our shoreline manufacturing customer has enjoyed continued growth and success over the past 55 years! This mid-sized company offers medical benefits and paid time off and enjoys celebrating yearly holidays and company anniversaries. If you are looking to join an innovative team that takes pride in working diligently to provide custom and on-time solutions to all of their customers, please review details regarding their current Customer Service Opening.

Job Duties:
To promote, quote, and accept new business within the defined product offering and pricing guidelines of the Company. Coordinate with the Customer, Growth Teams, Regional Sales Managers, and various departments within the Company to ensure customer satisfaction is maximized.

Primary Responsibilities

Request For Quotes (RFQ)
Receive and process all RFQs following the company's policies, procedures, and guidelines
Sales Orders
Receive, review, and accept customer purchase orders in accordance with Company procedures
Phone Calls
Answer incoming customer phone calls and personally address the caller's request(s), involve other Company personnel as needed, or transfer the call to the appropriate individual, in that order.
General Responsibilities
Communications
Practice professional and proper telephone etiquette at all times. Utilize exceptional grammar, spelling, and computer skills for general business correspondence, electronic or otherwise. Maintain ongoing discretion with company confidential information such as cost and pricing data, organization, internal documents, etc. Provide timely and responsive information to customers and other company personnel. May be required to attend meetings at customer locations or other out of office functions as needed.
Sales Leads
Support Growth team Sales and Sales Managers with leads and opportunities as required. Includes, but is not limited to, quoting, order entry, and general communications.
Administration
Administer quotes and orders, process orders from customers, proved the company with consistent Customer Feedback and assist in projects that promote growth and make process improvements. Record RFQs and Sales Orders in accordance with the procedures and guidelines for the company. Provide back-up assistance to other team members as needed. Interface with other departments to assure customer satisfaction at the highest level possible.

Working hours: 8AM TO 5PM

Perform other tasks as assigned
The right person for this position will be enthusiastic and want to bring value to the company. We want this person to smile and be an example for others to follow.

See ourselves and all others as leaders. We lead by example, take initiative and own projects and tasks, without being asked.
Own our mistakes and when problems arise, we bring solutions rather than succumb to blame or complaints.
Participate and fully engage in meetings; listen and contribute our best thoughts and ideas.
Work through conflicts and problems together.
Make the best of any bad situation. Help and participate in the solution.
Maintain a sense of humor and bring fun to our work.
We will show gratitude, give people opportunities, speak respectfully about others.

Please send resumes to genna.samander@randstadusa.com or call 203/239-1556 for immediate consideration. We look forward to hearing from you.