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Customer Service/Sales Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bloomington, IL Bloomington, Illinois |
About this job
As a customer service representative, you're the first point of contact for our customers. You will ensure a world class customer service and sales experience as you provide moving quotes and answer questions about our products and services.
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Job Description
*Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions
*Enter, schedule and coordinate customer moves
*Prepare and accurately complete all required paperwork
*Follow-up with customers post-move to ensure satisfaction
*Proactively resolve customer concerns, complaints or customer service issues
*May participate in other sales, marketing and networking activities in addition to charitable move coordination
Working hours: Monday-Friday 8AM-5PM, Some Saturdays
Qualifications:
*Associate's degree
*Sales experience preferred; 6 months sales experience in upselling, inside sales, service or retails sales environment
*Excellent customer service skills
*Demonstrated understanding and application of effective sales strategies and techniques
*Ability to multi-task and stay organized
*Basic computer literacy
*Intermediate typing skills
*Give consent for a background check and drug test