Voice - Data Service Management Specialist - Minnesota - Full-time / Part-time

Position Description:

The candidate hired will be responsible for coordinating the use and expanding awareness of UnitedHealth Groups unified communication services within the company.

The position will be responsible for assisting in the development of workflows and processes for proper customer engagement, defining and refining user experience related to communications applications and services, assisting in service selection/identification, training, knowledge management and event management and coordination. 

Other key responsibilities will include:

• Supporting the customer engagement processes to assist with the education, selection and scheduling of event solutions.


• Services supported are UHG's video, audio and web conferencing services, to include virtual events, live streaming and on-demand video services.


• Provide coordination and event management for the following services:


• Video B2B, B2C, Live Broadcast, and other video


• Large Audio and Web Conferencing


• Video on Demand & Digital Signage


• Virtual Trade Shows


• Create, manage, and support a website strategy for end user education and reference


• Solution selection assistance for events addressing cost and functionality


• Scheduling and Service Coordination assistance for event based solutions that aren't able to be self-serviced


• End user website management and maintenance across all services


• End User how to information across all services


• End user documentation management across all UHG CAS services


• Promotion of current and planned CAS services


• Help develop effective feedback processes addressing areas of improvement and gaps in service


• Define and refine the end user experience for communication applications and services through direct interaction with our end user community

Requirements:

• 3+ years of experience with IP Telephony, video and conferencing services


• 1+ year experience in a customer facing role


• 1+ year experience in MS Office Suite (Word, Excel, PowerPoint, and Visio)


• 1+ year experience creating and documenting process improvements


• 1+ year SharePoint experience


• HS Diploma/GED

Assets:

• Bachelor's degree preferred


• Web development experience


• Training experience


• Event Coordination experience


• User experience background

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.