Office Assistant - Full-time

At Merry Maids(r), our team members do so much more than clean clients' homes. They build trust and confidence with our clients. If you're passionate about going above and beyond, seeking challenging work and meeting interesting people, there's an opportunity for you at one of the world's leading service organizations.

Merry Maids was founded in 1979 in Omaha, Neb. Now headquartered in Memphis, Tenn., Merry Maids is the largest home cleaning network in the world. We currently have more than 600 independently operated franchises and company-owned locations throughout the United States and Canada providing cleaning services to more than 300,000 homes each month.

Though we are large and nationwide, our highly trained professionals are committed to providing the highest quality service to each and every customer we do business with. We are also a member of the ServiceMaster Family of Brands(r) that includes:

American Home Shield, AmeriSpec, Furniture Medic, ServiceMaster Clean, Terminix, TruGreen, and TruGreen LandCare

Each of these companies is a leader in its respective industry. Together, they comprise ServiceMaster, the nation's largest and most comprehensive service organization.

At Merry Maids, we maintain a working culture that fosters the highest standards of integrity, respect and professionalism. We seek people with strong character and provide them with a unique combination of independence and support, encouragement and opportunities for ongoing development and growth.

Office Assistant

Handles all incoming customer lead calls generating calls to appointments, participates in hiring process and administrative functions supporting employees and customers including the completion of office tasks for the branch operation. Schedule may be flexible, but must work on Saturdays.

Essential Functions of Office Assistant includes:
Handle customer inquiries and follow telephone scripts to persuade potential customers to schedule an in-home consultation or prospective employees to complete an employment application.
Responsible for the supply and intake of lead calls and accurate completion (100%) of the lead card.
Answer all incoming phone calls within 3 rings.
Assist in New Hire Orientation, new hire paperwork and the maintenance of employee paperwork processes.
Accurately and consistently documents lead process in the sales appointment book to include customer name, address and phone numbers.
Follow internal procedures for scheduling and confirming bids including completion of correct color coding in sales appointment book.
Confirm prospective customer appointments with a live phone call within 24 hours of the scheduled appointment.
Maintain telephone log for all incoming calls other than lead calls.
Maintain adequate inventory levels of supplies.
Maintain procedural flow of lead cards (referencing current Standard Operating Procedures).
Responsible for data entry to CIS.
Maintain all business files including customer files, closed leads, employee files, etc.
Prepare team member books and assignments for the scheduled day.
Plan and organize customer schedule.
Maintain a clean, organized and professional office area.
Maintain positive customer and employee relations
Assist in the maintenance and preparation of cleaning product dispensers and cleaning cloths.
Perform all office functions and other reasonable, related duties as assigned or requested.