Housekeeping

Texas Western Hospitality, and managing partner Western International, own and operate approximately forty-five select service, full service and extended stay hotels all carrying Marriott and Hilton flags. We currently operate hotels throughout Texas, Arizona, Montana, North Carolina, South Carolina and Oklahoma. We have several properties under construction which will open in the near future.

Texas Western Hospitality Leadership, a Dallas, Texas based property management company flies only the best flags, builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates and customers alike. For additional information on our organization, please visit our company profile page on this website. We are a rapidly expanding organization, with several upcoming and existing opportunities for the right managers.

Purpose:

Assists the AGM and/or General Manager in managing housekeeping operations in guest rooms, public areas, workers’ areas, and laundry, to achieve and maintain the hotel’s high standard of cleanliness.

Responsibilities:

• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Distributes keys and work assignments to staff
• Completes follow-up on vacant or occupied rooms
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
• Displays a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Qualifications:

• Education/Experience: High school diploma or equivalent and one year experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Skills and Qualities:

• Interpersonal skills.
• Leadership skills
• Communication skills.
• Organizational ability.
• Attention to detail.
• Ability to prioritize tasks
• Flexible worker
• Appreciation of clean facilities
• Logic and reason
• Encouraging and motivating towards others

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• Will be required to be on call when away from work.

Physical/Cognitive Activities:

• This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
• Since supervising a group of employees and inspecting their work is the major responsibility of this position, the Assistant Housekeeper spends a significant amount of their workday listening and speaking.
• A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.
• The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.
• Mathematical skills and reading abilities are used when preparing reports and reviewing the budget.
• Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.
• At times, an Assistant Housekeeper will assist the Housepersons or Room Attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.
• Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.

Click APPLY NOW to submit your application online!