Customer Service Representative-PERM

Manpower has an excellent opportunity in the Nutritional Products industry for a PERMANENT Customer Service Representative in the Columbia, MD area!! RESPONSIBILITIES: *Provide order management support for specific accounts, including order entry, allocation, returns, invoice disputes and credit adjustments utilizing information systems. *Coordinate order status, availability (pricing, and delivery to customers). *Works with management to achieve accurate and timely delivery commitments. *Proactively communicates supply issues to assigned customers via daily review of open order reports. *Responsible for setting up and maintaining information in SAP, relating to customer and customer/material content. *Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated global database. *Compile reports for account managers as requested. REQUIREMENTS: *Associates Degree or equivalent experience. *Minimum 4-6 years' experience in related areas (marketing, sales, customer service, technical services). *Strong knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet portals. *Required knowledge in SAP sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes. *Knowledgeable in SAP of production planning (PP), material management (MM), inventory management (IM) and logistics (i.e., freight, batch quantities, pallet quantities, cost savings and sales) and ERP systems. *Strong written and verbal communication skills, interpersonal and negotiation skills required. *Individual should have initiative, be results and solution provider oriented as well as customer and team focused *Travel required as needed.