Onsite Manager

Onsite Manager

The Onsite Manager will serve as the primary point of contactfor the client as it pertains to the overall client relationship, managementand service delivery.. He/she will serve as a business partner to the client byacting as an extension of the client-s HR department, developing andmaintaining relationships with the client and temporary employees, identifyingprocess improvements, and by ensuring consistent service levels across businesslines. This individual will serve as the escalation point for service issuesand is responsible for proactive problem resolution.

Responsibilitiesinclude:

• Responsible for day to day maintenance of customer requisition fulfillment via in person, phone, email, and online management application.
• Participates in client meetings, analyzes client needs, makes staffing recommendations, and secures staffing requests.
• Creates, analyzes, and reviews reports and statistics, taking action when necessary.
• Develop relationships with client users across the business (Hiring managers, HR) to thoroughly understand the client and their culture.
• Responsible for Onsite training as needed, to assigned Client locations.
• Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, taking action as appropriate.
• Act as liaison between client and CoWorx to administer contingent worker hiring process while ensuring client satisfaction.
• Utilize our Applicant Tracking System (ATS) to facilitate and manage the end to end contingent labor process.

• Works with Hiring Manager in assigned client departments or locations to understand the job requirements to ensure validated job postings
• Understands the contractual terms and conditions between CoWorx Staffing Services and the client, including: pricing, roles and responsibilities, rules of engagement and requirements
  • Management of the process to ensure compliance with Customer Service Level Agreements and cost savings objectives
  • Responsible for following standard operating procedures to ensure compliance with the end to end process;
• Responsible for timely issue resolution that arise as part of the day to day operations, acting as a liaison among all parties and escalating to management as appropriate
• Other duties as assigned by management

Job Requirements

Desirablequalifications and experience:

• Minimum of 3 years experience in the Staffing industry – preferably in recruiting, account coordination, Managed Service Provider or related
• Bachelor’s degree or equivalent combination of education and experience
• Commercial Staffing Industry and or Vendor Management Systems
• Recruiting and or Human Resources
• Microsoft Office

• Provide excellent customer service
• Communicate effectively
• Prioritize multiple tasks and demonstrate proper time management
• Problem solve and present recommendations to internal and external clients
• Ability to generate specific report requests
• Help maintain and build positive team spirit
• Work independently