Assistant Manager - Full-time / Part-time

Job Description for Assistant Shop Manager

Reports to: Shop Manager

Job Summary: Manages all functions of a Garrett Popcorn Shop to create a fun and exciting experience for our Guests and Team Members while maintaining a clean and efficient atmosphere. Retail and/or food service experience is preferred. Attention to detail, critical thinking, ability to multitask, and a dynamic personality is a must.

Duties and Responsibilities:

• Manages a staff of approximately 3 to 30 team members. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members based on performance
• Poise to handle high stress and high volume operation
• Self starting with initiative and drive to accomplish tasks on a daily basis
• Flexible work schedules including opening and closing the Shop, working mornings, nights, weekends, and holidays as needed
• Creating a fun and welcoming experience for all Guests and Team Members
• Ensuring that every Guest leaves happy (EGLH)
• Holds Team Members accountable for conducting themselves in accordance with Garrett standards at all times
• Reporting all Shop performance metrics in accordance with Garrett procedures
• All aspects of cash management including ordering and depositing cash, management of cashiers and cash registers
• Provides initial and ongoing training in accordance with Garrett training procedures
• Forecasting business volume on consistent basis to run a more efficient and profitable Shop
• Ordering and receiving of all ingredients, packaging materials, etc. while maintaining proper inventory levels and controlling spending
• Assisting and supervising kitchen preparation, production, and waste of our famous Garrett Popcorn while strictly following all production procedures and recipes
• Ability to discern between good Garrett Popcorn and great Garrett Popcorn and ensuring only great Garrett is served to our Guests
• Assisting and supervising all FOH procedures such as greeting, taking orders, production and packaging of orders, and farewells
• Conducting Preshift meetings and Shop meetings on consistent basis
• Consistent maintenance of all areas of Shop including equipment
• Open and appropriate communication with all levels of Shop and Corporate Team Members
• Ability and stamina required to work 50+ hours per week while performing physically strenuous tasks such as standing for 10+ hours at a time and lifting 50 lbs