Customer Service Representative Inbound and Outbound - Phoenix, AZ - Full-time / Part-time

Position Description:

Health care isn't just changing. It's
growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new
challenges and financial constraints. Where does it all lead? Hospitals and
health care organizations continue to adapt, and we are vital part of their
evolution. And that's what fueled these exciting new opportunities.

Who are we? Optum360. We're a dynamic
new partnership formed by Dignity Health and Optum to combine our unique
expertise. As part of the growing family of UnitedHealth Group, we'll leverage
our compassion, our talent, our resources and experience to bring financial
clarity and a full suite of revenue management services to health care
providers nationwide.

If you're looking for a better place to use your passion, your
ideas and your desire to drive change, this is the place to be. It's an
opportunity to do your life's best work.

The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.

Positions in this function are responsible
for providing expertise and customer service support to members,
customers, and providers. Direct phone-based customer interaction to
answer and resolve a wide variety of inquiries.

Primary Responsibilities:

• Respond to complex customer calls
• Resolve customer service inquiries which could include: 
• Benefit and Eligibility information 
• Billing and Payment issues 
• Customer material requests 
• Physician assignments 
• Authorization for treatment 
• Explanation of Benefits (EOB)
• Provide excellent customer service 
• Constantly meet established productivity, schedule adherence, and quality standards 
• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision is required for higher level tasks
  

Requirements:

• 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 
• An education level of at least a high school diploma or GED
  
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site 
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications 
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product 
• Ability to remain focused and productive each day though tasks may be repetitive
  

Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands and fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  

Careers with OptumInsight. Information and
technology have amazing power to transform the Healthcare industry and improve
people's lives. This is where it's happening. This is where you'll help solve
the problems that have never been solved. We're freeing information so it can
be used safely and securely wherever it's needed. We're creating the very best
ideas that can most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the best and the
brightest work together to make positive change a reality. This is the place to
do your
life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.