Call Center Manager - Full-time / Part-time

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Call Center Manager functions as the Client Manager for a specific Partner Account Team, and as the Field Manager for a team of employees. The primary role is to provide leadership and development to a remote team of Sales and Training Specialists who drive sales results for the assigned client program in various call centers. The Call Center Manager will be the liaison between the field team and client, and is responsible for all client reporting and performance metrics.

Job Duties

Effective hiring, on-boarding, scheduling, training, performance management, personnel development, and oversight of all direct reports.

Build and maintain strong and value added client relationships and demonstrate program ROI through strong integrity, sales results, dependability, and product/service expertise.

Proactively analyze data to develop and execute appropriate plans to drive program performance to meet or exceed sales and/or training targets.

Develop and maintain strategic relationships with key Call Center contacts and management.

Budget, forecasting, travel, and incentive budget responsibility for the Client Account.

Job Requirements

5+ years of sales management experience of a technical product or service in a retail, call center, or indirect environment.

5+ years of training experience of a technical product or service in a retail, call center, or indirect environment.

5+ years of experience managing a team of 10+ people with a sales quota (remote management experience preferred).

5+ years of experience recruiting, training, and performance management leading up to termination.

3+ years of territory management experience.